Adobe Systems

Adobe Commerce

Composite Score

8.3 /10

CX Score

8.4 /10

215 Reviews Write a Review

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Software Claimed

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

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Awards & Recognition

Adobe Commerce won the following awards in the B2B eCommerce category

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0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 86%
Negotiation and Contract:: 77%
Conflict Resolution:: 84%
Strategy & Innovation:: 82%
Service Experience:: 85%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

7% Negative

9% Neutral

84% Positive

Pros

Respectful
Reliable
Continually Improving Product
Performance Enhancing

Feature Ratings

Average 78

Multi-Language Support

ERP Integration

Multi-Storefront

Content Management

Payment Processing

Shopping Cart Management

Catalog Management

Order Management

Reporting and Analytics

Guided Selling

Content Localization

Vendor Capability Ratings

Average 76

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Also Featured in...

B2C eCommerce

Score 8.3

View Adobe Commerce in this category (opens in a new tab)

Adobe Commerce Reviews

Faraz A.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Efficient product and easy to use

Likeliness to Recommend

6 /10

What differentiates Adobe Commerce from other similar products?

I believe Adobe Commerce empowers businesses to effortlessly create and manage online stores, enhancing their ability to market products and services effectively and drive sales which I think lack in other similar products.

What is your favorite aspect of this product?

Through my experience I like how Adobe Commerce allows you to seamlessly connect shopping experiences across channels, add new brands and sites, expand into new geographies, and sell to both businesses and consumers—all from a single platform. Deliver a fast, secure, and mobile-friendly checkout experience for customers without the need for a password.

What do you dislike most about this product?

The thing that I dislike about the product is that it has a complex process of setup and I felt difficulty in customization.

What recommendations would you give to someone considering this product?

You should definitely give this product a try as it is very efficient and easy to use and less time consuming as compared to other product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alex L.

Role: Operations
Industry: Transportation
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Apr 2024

"Easy to use, but a bit pricey."

Likeliness to Recommend

6 /10

What differentiates Adobe Commerce from other similar products?

Not a whole lot

What is your favorite aspect of this product?

Not a whole lot

What do you dislike most about this product?

It gets the job done, it could just be so much better

Pros

Includes Product Enhancements
Reliable
Performance Enhancing
Caring

Cons

Less Effective Service
Less Inspiring

Vitthal S.

Role: Operations
Industry: Biotechnology
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Apr 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

User friendly, interface and cost effective

What is your favorite aspect of this product?

Cost effective

What do you dislike most about this product?

Not such thing

What recommendations would you give to someone considering this product?

Recommended 100%

Pros

Trustworthy
Efficient Service
Saves Time
Respectful

Cons

Less Productive

Adobe Commerce

Software Claimed

What is Adobe Commerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

Adobe Commerce Ratings

82 Likeliness to Recommend

1 Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Adobe Commerce?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Language Support Send or translate alerts in multiple languages.

ERP Integration Ability to integrate with Enterprise Resource Planning software

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Content Management Includes collaboration, check-in/check-out, and version control.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Management Includes order entry, order processing, order tracking, and parts management.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Content Localization The solution provides support for multiple languages and currencies.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2C eCommerce

Adobe Commerce Reviews

Faraz A.

Efficient product and easy to use

Likeliness to Recommend

Pros

Alex L.

"Easy to use, but a bit pricey."

Likeliness to Recommend

Pros

Cons

Vitthal S.

Fantastic product

Likeliness to Recommend

Pros

Cons

Most Popular Adobe Commerce Comparisons

Shopify Plus

Oracle Commerce

BigCommerce

SAP Commerce Cloud

FastSpring

Salesforce B2B Commerce Cloud

1
Since last award

Feature Ratings

Multi-Language Support

ERP Integration

Multi-Storefront

Content Management

Payment Processing

Shopping Cart Management

Catalog Management

Order Management

Reporting and Analytics

Guided Selling

Content Localization

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training