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Adobe Commerce Logo
Adobe Systems

Adobe Commerce

Composite Score
8.3 /10
CX Score
8.4 /10
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In Partnership With SelectHub

Software Claimed
Category
Adobe Commerce
8.3 /10

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

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Awards & Recognition

Adobe Commerce won the following awards in the B2B eCommerce category

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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
86%
Negotiation and Contract:
77%
Conflict Resolution:
84%
Strategy & Innovation:
82%
Service Experience:
85%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

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7% Negative
9% Neutral
84% Positive

Pros

  • Respectful
  • Reliable
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 78

Multi-Language Support

86

ERP Integration

84

Multi-Storefront

83

Content Management

79

Payment Processing

79

Shopping Cart Management

79

Catalog Management

79

Order Management

79

Reporting and Analytics

77

Guided Selling

77

Content Localization

76

Vendor Capability Ratings

Average 76

Quality of Features

80

Breadth of Features

80

Ease of Data Integration

78

Business Value Created

77

Usability and Intuitiveness

77

Product Strategy and Rate of Improvement

77

Ease of Implementation

76

Ease of IT Administration

75

Ease of Customization

75

Vendor Support

74

Availability and Quality of Training

74

Adobe Commerce Reviews

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2020

Simple but must negotiate price

Likeliness to Recommend

6 /10

Pros

  • Efficient Service
  • Respectful
  • Client Friendly Policies
  • Fair

Cons

  • Inhibits Innovation
  • Vendor's Interest First
  • Role: Industry Specific Role
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2020

Easy too use. Customer service always been helpful

Likeliness to Recommend

6 /10

Pros

  • Respectful
  • Generous Negotitation
  • Continually Improving Product
  • Reliable

Cons

  • Wastes Time
  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: Vendor Management and Renewal
Validated Review
Anonymous Reviewer

Submitted Apr 2020

easy to use and navigate

Likeliness to Recommend

8 /10

Pros

  • Acts with Integrity
  • Client's Interest First
  • Security Protects
  • Helps Innovate

Cons

  • Less Efficient Service
  • Charges for Enhancements
  • Leverages Incumbent Status

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