Adobe Systems

Adobe Commerce

Composite Score

8.2 /10

CX Score

8.4 /10

216 Reviews Write a Review

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What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 85%
Negotiation and Contract:: 75%
Conflict Resolution:: 82%
Strategy & Innovation:: 81%
Service Experience:: 84%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

6% Negative

11% Neutral

83% Positive

Pros

Respectful
Reliable
Performance Enhancing
Helps Innovate

Feature Ratings

Average 77

Content Management

Catalog Management

Payment Processing

Order Portal

Order Management

Reporting and Analytics

Integrated Search

Content Localization

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Average 76

Breadth of Features

Quality of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Also Featured in...

B2B eCommerce

Score 8.2

View Adobe Commerce in this category (opens in a new tab)

Adobe Commerce Reviews

Prabhat K.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Innovative and Reliable: A Game-Changer

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

Adobe Commerce excels due to its extensive feature set, scalability, tight integration with Adobe's ecosystem, personalized experiences, AI capabilities, and strong developer support, making it a top choice for enterprise e-commerce.

What is your favorite aspect of this product?

Its robust feature set, scalability, and integration capabilities, which are highly valued by businesses looking for a comprehensive e-commerce solution.

What do you dislike most about this product?

Adobe Commerce is its cost, as it can be relatively expensive, particularly for small businesses or startups.

What recommendations would you give to someone considering this product?

For businesses considering Adobe Commerce, it's essential to conduct a thorough assessment of your specific e-commerce needs and budget accordingly. Adobe Commerce is a robust but relatively expensive solution, making it most suitable for larger, enterprise-level companies. Investing in training for your team is crucial, given the platform's complexity, and taking advantage of its integration capabilities with other Adobe products can enhance the customer experience.

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Efficient Service

Nikhil K.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use, very flexible, Intuitive Interface

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

Adobe commerce solutions have consistently excelled in three fundamental aspects, making them a preferred choice for many users. Firstly, their products boast an intuitive interface and a user-friendly design, ensuring they are easy to use and implement. Moreover, in a market teeming with comparable products, Adobe stands out by delivering unparalleled quality and features. Furthermore, Adobe's commitment to customer support is a cornerstone of their success. The company prides itself on providing exceptional support, offering a wealth of resources, from extensive documentation to responsive customer service.

What is your favorite aspect of this product?

1.Intuitive Interface 2.Versatile Toolsets 3.Innovative Features 4.Creative Freedom 5.Reliable Performance 6.Integration and Compatibility 7.Regular Updates 8.Community and Resources 9.Customer Support 10.Industry Standard

What do you dislike most about this product?

1.Resource Intensiveness 2.High cost 3.Steep Learning Curve 4.Dependency on Developers 5.Interface Customization 6. Performance Optimization 7.Upgrade Challenges 8. Extension Costs 9. Little Complexity in Setup 10. Support and Documentation is not so good in some part it hard to troubleshoot the same.

What recommendations would you give to someone considering this product?

Before implementation, define your business needs, goals, and the functionalities required from the platform. Ensure you have access to or invest in the necessary technical expertise. Invest time in understanding the platform and its features. Stay updated with the latest versions, patches, and security fixes. Regularly maintain and optimize the platform to ensure smooth operation and security.

Pros

Efficient Service
Helps Innovate
Continually Improving Product
Reliable

Rohit K.

Role: Information Technology
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Adobe Commerce

Software Claimed

What is Adobe Commerce?

Company Details

Book a Free Demo Today!

Adobe Commerce Ratings

82 Likeliness to Recommend

1 Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Adobe Commerce?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Management Includes collaboration, check-in/check-out, and version control.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Order Management Includes order entry, order processing, order tracking, and parts management.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Content Localization The solution provides support for multiple languages and currencies.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

Adobe Commerce Reviews

Prabhat K.

Innovative and Reliable: A Game-Changer

Likeliness to Recommend

Pros

Nikhil K.

Easy to use, very flexible, Intuitive Interface

Likeliness to Recommend

Pros

Rohit K.

Likeliness to Recommend

Pros

Most Popular Adobe Commerce Comparisons

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

Salesforce B2C Commerce Cloud

1
Since last award

Feature Ratings

Content Management

Catalog Management

Payment Processing

Order Portal

Order Management

Reporting and Analytics

Integrated Search

Content Localization

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training