Adobe Commerce Logo
Adobe Commerce Logo
Adobe Systems

Adobe Commerce

Composite Score
8.2 /10
CX Score
8.4 /10
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In Partnership With SelectHub

Software Claimed
Category
Adobe Commerce
8.2 /10

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

Company Details

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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
85%
Negotiation and Contract:
75%
Conflict Resolution:
83%
Strategy & Innovation:
81%
Service Experience:
85%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

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6% Negative
11% Neutral
83% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Helps Innovate

Feature Ratings

Average 77

Content Management

79

Catalog Management

79

Payment Processing

79

Order Portal

79

Order Management

79

Reporting and Analytics

77

Integrated Search

76

Content Localization

76

Retargeting Capabilities

75

Microsite Management

74

Predictive Recommendations

71

Vendor Capability Ratings

Average 76

Breadth of Features

80

Quality of Features

80

Ease of Data Integration

78

Usability and Intuitiveness

76

Business Value Created

76

Product Strategy and Rate of Improvement

76

Ease of Implementation

75

Ease of IT Administration

75

Ease of Customization

74

Vendor Support

74

Availability and Quality of Training

73

Adobe Commerce Reviews

Meheza N.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

practical, easy to use

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

ease of use

What is your favorite aspect of this product?

customer service

What do you dislike most about this product?

quality-price ratio

What recommendations would you give to someone considering this product?

to contact the customer service as soon as there is a problem, this will avoid wasting time

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Caring

Cons

  • Less Transparent

Paulo A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

no provides and qakr

Likeliness to Recommend

6 /10

What differentiates Adobe Commerce from other similar products?

nao sei de nada diferente

What is your favorite aspect of this product?

produtos bem similiares

What do you dislike most about this product?

bastante coisa

What recommendations would you give to someone considering this product?

considero bastante

Pros

  • Efficient Service
  • Continually Improving Product
  • Effective Service
  • Caring

Niraj T.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Easily deliverable

Likeliness to Recommend

9 /10

What differentiates Adobe Commerce from other similar products?

Adobe Commerce uses AI and advanced data-sharing capabilities to create end-to-end personalized B2C and B2B commerce experiences from a single platform that is Flexible, Extensible and Scalable.

What is your favorite aspect of this product?

It is a powerful platform and has flexible content management with highly customized features. Also, it has a faster loading feature which allows the user to surf it quickly and smoothly.

What do you dislike most about this product?

To use the product, one has to provide the server when one is unware of the traffic on the platform. Also, it is little complex to understand at an initial stage.

What recommendations would you give to someone considering this product?

Before using the services of this platform, understand the requirement for an installation. Launch the surveys as much as you can so that you get the maximum hits and traffic on your surveys.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Caring

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