Adobe Campaign Logo Award Winner Product Badge
Adobe Campaign Logo Award Winner Product Badge
Adobe Systems

Adobe Campaign

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Adobe Campaign
8.9 /10

What is Adobe Campaign?

See the whole customer journey on a single screen. With Adobe Campaign, you can use rich customer data to create, coordinate, and deliver dynamic campaigns that customers actually want — through email, mobile, offline channels, and more.

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Awards & Recognition

Adobe Campaign won the following awards in the Marketing Automation - B2C category

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Adobe Campaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Campaign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

99 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Campaign?

0% Negative
0% Neutral
100% Positive

Pros

  • Efficient Service
  • Effective Service
  • Respectful
  • Reliable

Feature Ratings

Average 85

Customer Journey Modelling

87

Marketing Analytics

86

Email Marketing Automation

86

Marketing Asset Management

85

Multivariant Testing

84

Mobile Marketing Management

83

Marketing Master Data Management

83

Marketing Project Management

83

Social Media Marketing Management

83

SMS Marketing

82

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Ease of Data Integration

85

Business Value Created

85

Product Strategy and Rate of Improvement

84

Quality of Features

84

Breadth of Features

84

Ease of Customization

83

Availability and Quality of Training

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Vendor Support

81

Adobe Campaign Reviews

Axton Q.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A platform for simplification of digital marketing

Likeliness to Recommend

10 /10

What differentiates Adobe Campaign from other similar products?

Including multi-channel marketing initiatives, including email, tailored, hybrid, and real-time campaigns. It makes workflow and editing much easier by enabling customization across various client channels. Additionally, it makes maintaining customer information and profiles simple, allowing us to efficiently and successfully contact our target market. This benefits different businesses or users following their individual needs.

What is your favorite aspect of this product?

The user interface is simple to operate; it is simple to explore and has many helpful tools. It makes it simple to send targeted messages to the appropriate audience by allowing you to design campaigns fully and keep track of all activities. Furthermore, it facilitates the collection of data as well as the interaction of the customer with the system greatly.

What do you dislike most about this product?

Some of the target list's contact information doesn't apply to that individual or business. Additionally, I prefer that local, medium-sized, and small businesses are given more attention during the company search process than big corporations. Furthermore, the user interface may use some improvement. Sometimes we should have the opportunity to view the data outcomes in the sub-workflows. It is a potent tool for campaign automation.

What recommendations would you give to someone considering this product?

Adobe Campaign is fantastic for email verification because it enables us to send emails to the right recipients. It is well known for its top-notch marketing campaigns and excels at managing client data and establishing several workflows. Adhoc daily and recurring mobile, Email, Push, and direct mail communication campaigns may be created, carried out, and managed with Adobe Campaign Engine's versatility.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Michael J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

An excellent marketing automation tool.

Likeliness to Recommend

10 /10

What differentiates Adobe Campaign from other similar products?

This application offers the marketing team in the firm a highly creative solution, which has benefited the marketing team. Through a combination of online, mobile, and email advertising, we can expand the material to customers, target a broader audience based on their unique interests, and, in this way, make our company stand out from the competitors.

What is your favorite aspect of this product?

The fact that you can personalize the interface and have access to all the functions is another thing I enjoy about it. We can completely change every consumer's web, email, and mobile experiences through customized network-wide campaigns. It also offers a basic drag-and-drop email builder even beginners can use and lets you keep track of emails sent.

What do you dislike most about this product?

A tool must be configured in a lot of different ways. It isn't easy to learn and too configurable. The platform's iconography and vocabulary could be clearer. The training materials are scant and only apply to unconventional problems. Digital marketers may find it challenging to understand problem warnings and lengthy loading times, such as Possible inaccessible rules for email delivery failures or bounces and ineffective support at hours that don't correspond to our local time zone.

What recommendations would you give to someone considering this product?

One of the best campaign management strategies I've ever utilized is multi-channel. I adore being able to alter anything and produce effective ads in virtually any place for any cause or event. I particularly appreciate that Adobe Campaign allows me to manage all of my campaign monitoring in one location. You can set it up for multi-channel marketing and use it to send emails.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Christine M.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Magnificent tool that automates marketing

Likeliness to Recommend

10 /10

What differentiates Adobe Campaign from other similar products?

Adobe Campaign has innovative features to model, streamline, and automate marketing and customer communication processes. I am able to incorporate marketing history, purchase information, preferences, CRM data, and any other relevant PII data in a consolidated view to analyze and take action

What is your favorite aspect of this product?

The descriptive analysis functionality lets me analyze information upstream and downstream of our marketing campaigns, and then filter subscriber population and create target groups based on unlimited number criteria

What do you dislike most about this product?

Improve syntax highlighting in the source editor and ensure deadlocking isn't an issue when running more than one campaign at once and that will be all

What recommendations would you give to someone considering this product?

Well suited for any business that wants to automate marketing communication initiatives, deliver multiple email marketing campaigns across multiple channels, as well as access some analytics to keep and grow engagement

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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