Addigy

What differentiates Addigy from other similar products?

Addigy includes (and this is a big one) a support screensharing solution with your subscription, allowing you to eliminate the need to buy a separate product for that purpose. The tool also relies heavily on custom scripts, which actually allows for greater creativity in how I perform management. It's fine with only GUI tools, but it's great in the hands of a skilled scripter with good knowledge of macOS.

What is your favorite aspect of this product?

My favorite thing about Addigy is that effectively, if you can write a bash script, Addigy can handle scheduling and executing it. For that reason, I've been able to deeply customize how I manage the Macs within our organization. For example, they include a simple scheduling mechanism, but by combining that with one that I built myself using scripts, I can have multiple schedules on which updates of different kinds are pushed. While it can sometimes be a headache to sort out because it's custom code, I love that Addigy gives me the freedom to build pretty much anything I can imagine.

What do you dislike most about this product?

Not a knock, but a consideration: You really should know how to write a bash script if you use Addigy. Their off-the-shelf options available with only GUI tools are good for basic setups or beginners at Mac management, but to really leverage the power of the tool, I'd strongly suggest doing some custom scripting. For instance, most of the Addigy-managed software installers that you can use are built to be silent with minimal UI. Without doing at least some custom scripting (not difficult, but not included) you don't have the option to do things like notify a user that an app must be closed so that it can be upgraded.

What recommendations would you give to someone considering this product?

I'm echoing some of the same points as before, but Addigy costs less than some of its competitors, which can be a great value proposition if you're willing to do a little extra work as a sysadmin. For people unfamiliar with Mac management, other solutions may be easier without being as flexible. My commentary is also mostly about Mac management as we don't use iOS/Apple TV management since we're a fully remote organization.

What differentiates Addigy from other similar products?

Their responsiveness as a vendor, fastest I've ever worked with

What is your favorite aspect of this product?

The seemless integration to products such as autotask and itglue

What do you dislike most about this product?

some redundant systems, otherwise laid out cleanly

What recommendations would you give to someone considering this product?

Establish yourself in the community and take full advantage of what Addigy has to offer