Acuity Scheduling Logo
Acuity Scheduling Logo
Squarespace Inc

Acuity Scheduling

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Acuity Scheduling
8.6 /10

What is Acuity Scheduling?

Acuity Scheduling, an online booking platform, is a Squarespace company. In early 2020, we released Squarespace Scheduling. Scheduling and Acuity share nearly all of their features, but Scheduling is built into your Squarespace account. Scheduling can also be an integrated addition to a Squarespace website and can integrate with Squarespace Campaigns. Acuity account owners can give employees different levels of access, including access to specific calendars only.

Company Details


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Awards & Recognition

Acuity Scheduling won the following awards in the Appointment Scheduling category

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Acuity Scheduling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Acuity Scheduling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Acuity Scheduling?

4% Negative
2% Neutral
94% Positive

Pros

  • Helps Innovate
  • Fair
  • Transparent
  • Enables Productivity

Feature Ratings

Average 88

Calendar Integration

90

Scheduling Link Creation

90

Real-Time Calendar View

88

Customizable Branding

87

Automated Notifications

87

Mobile

86

Availability Preferences

86

Payment Processing

85

3rd Party Integration

84

Analytics and Reporting

84

Vendor Capability Ratings

Average 87

Usability and Intuitiveness

90

Business Value Created

89

Ease of Data Integration

88

Ease of Customization

88

Ease of Implementation

88

Breadth of Features

87

Vendor Support

87

Product Strategy and Rate of Improvement

87

Availability and Quality of Training

86

Ease of IT Administration

86

Quality of Features

86

Acuity Scheduling Reviews

Yan G.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

An excellent meeting scheduler.

Likeliness to Recommend

9 /10

What differentiates Acuity Scheduling from other similar products?

Availability of automated reminders through emails and direct messages. Software integration with calenders and availability of customizable options.

What is your favorite aspect of this product?

Software user friendliness and responsive customer care services. Effectiveness of scheduling features. The product ensures real-time appointment scheduling.

What do you dislike most about this product?

The product has effectively served purpose. No dislike.

What recommendations would you give to someone considering this product?

The product has value for money. Try it and experience topnotch performance.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Meredith H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Amazing Product

Likeliness to Recommend

9 /10

What differentiates Acuity Scheduling from other similar products?

The seamless integration with Zoom is particularly useful for virtual meetings, making it a standout feature if I need to coordinate online appointments.

What is your favorite aspect of this product?

I can customize appointment types, forms, and availability, which allows for a flexible setup that matches my specific needs.

What do you dislike most about this product?

The reporting and analytics features are not as robust as I might need for in-depth data analysis.

What recommendations would you give to someone considering this product?

Get input from team members or clients who interact with the tool to understand their experiences and any issues they encounter.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Rachel C.

  • Role: Industry Specific Role
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

The Way To "Never Miss An Appointment"

Likeliness to Recommend

9 /10

What differentiates Acuity Scheduling from other similar products?

Not much, but it's more accessible and easy to use on all its available platforms.

What is your favorite aspect of this product?

The automatic notifications and reminders as they have significantly reduced no-shows on appointments

What do you dislike most about this product?

Overwhelming initial set up especially when you prefer to do all necessary customisations and integrations during implementation

What recommendations would you give to someone considering this product?

It's efficiency and reliability for scheduling and booking appointments clearly justifies the cost

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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