ActivTrak Customer Reviews 2024

ActivTrak

Composite Score

7.7 /10

CX Score

7.9 /10

25 Reviews Write a Review

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What is ActivTrak?

ActivTrak is a leading workforce analytics and productivity software-as-a-service (SaaS) platform that provides data-driven insights through intuitive reports and dashboards to improve workforce productivity and operational efficiency.

Company Details

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Awards & Recognition

ActivTrak won the following awards in the Employee Monitoring category

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2 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

5 Top Rated Features

2022

ActivTrak Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActivTrak.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActivTrak?

0% Negative

3% Neutral

97% Positive

Pros

Trustworthy
Efficient Service
Client Friendly Policies
Reliable

Feature Ratings

Average 84

Screenshots

Task Tracking

Application and URL Monitoring

Productivity Analysis

Email Monitoring

Dashboards and Reporting

Domain Blocking

Location Tracking

Alerts

Document and File Tracking

Timesheet

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

ActivTrak Reviews

Brandon A.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

"The best monitoring tool"

Likeliness to Recommend

8 /10

What differentiates ActivTrak from other similar products?

There are not many differences with other programs, but it has a good price and is easy to use.

What is your favorite aspect of this product?

Allows us to operate remotely without fear, allowing us to grow our staff without the normal geographic limitations. You may choose which applications are work-related, and the monitoring is done automatically. With screenshots taken every few minutes, our staff can keep tabs on their time, but they're also mindful that they need to be doing the proper thing and not simply lingering on applications.

What do you dislike most about this product?

A video playthrough would be ideal so that we could fast analyze screenshots when necessary since getting to them and understanding them may be difficult at times (I never look at them)

What recommendations would you give to someone considering this product?

Many options were evaluated, however Activtrak came out on top in various areas.

Pros

Helps Innovate
Efficient Service
Effective Service
Saves Time

Thomas C.

Role: Information Technology
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Always reliable and highly valuable tool!

Likeliness to Recommend

9 /10

What differentiates ActivTrak from other similar products?

It really just does it all. We originally purchased to monitor troubles employees, but has grown to help monitor and coach remote locations, and remote employees. Without this tool, I do not think we would have been able to confidently keep so many employees working through the pandemic. This tool clearly let us know that our employees were doing the right things, even when working from home. No other product we've researched as all the features of Activtrak.

What is your favorite aspect of this product?

Screenshots- "A picture is worth a thousand words". You get the timestamp and literally an image of every single thing on the screen in that moment. Total transparency.

What do you dislike most about this product?

Screenshots take a really long time to load.

What recommendations would you give to someone considering this product?

If you need to monitor remote employees, there is not a better tool. Also is critical in internal investigations with troubled employees.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Temitope I.

Role: Information Technology
Industry: Agriculture
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted May 2022

Fantastic tool that helps increase productivity

Likeliness to Recommend

9 /10

What differentiates ActivTrak from other similar products?

Activtrak features a complete dashboard, screenshots, real-time data, and an alert tool that we love utilizing since it shows us which employees are breaking the rules. Overall, Activtak exceeded our expectations.

What is your favorite aspect of this product?

Employees don't utilize work time for things that aren't office relevant, hence the alert is the product's favorite feature that we love using

What do you dislike most about this product?

Activtrak has exceeded our expectations, we have no complaints.

What recommendations would you give to someone considering this product?

Activtrak has helped our business enhance efficiency, I would suggest this solution to anybody wanting to boost staff productivity.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

ActivTrak

What is ActivTrak?

Company Details

Need Assistance?

Awards & Recognition

ActivTrak Ratings

84 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love ActivTrak?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Screenshots The ability to capture screenshots manually or through random screen capture.

Task Tracking Detailed tracking of individual or team tasks, including effort, time spent, and completion percentage.

Application and URL Monitoring Tracking of what URLs and applications users visited and time spent on different sites.

Productivity Analysis Indicators to track efforts spend on activities, to allow for identification of improvement opportunities.

Email Monitoring Ability to track incoming and outbound emails as well as attachments.

Dashboards and Reporting Summary of time and activity data, detailed reporting by users or projects and view productivity trends to better understand how employees work.

Domain Blocking Ability to restrict access to certain websites.

Location Tracking Real-time GPS locating monitoring of employees.

Alerts Reminders or notifications for administrators of behaviours in employee activity, site usage etc.

Document and File Tracking Monitor how files and documents are being utilized and distributed thought the organization.

Timesheet Time and attendance tracking for scheduled shifts, monitoring employee log in/out functions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ActivTrak Reviews

Brandon A.

"The best monitoring tool"

Likeliness to Recommend

Pros

Thomas C.

Always reliable and highly valuable tool!

Likeliness to Recommend

Pros

Temitope I.

Fantastic tool that helps increase productivity

Likeliness to Recommend

Pros

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Feature Ratings

Screenshots

Task Tracking

Application and URL Monitoring

Productivity Analysis

Email Monitoring

Dashboards and Reporting

Domain Blocking

Location Tracking

Alerts

Document and File Tracking

Timesheet

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support