ActivTrak Customer Reviews 2024

ActivTrak

Composite Score

7.7 /10

CX Score

7.9 /10

25 Reviews Write a Review

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What is ActivTrak?

ActivTrak’s workforce intelligence platform transforms work activity data into actionable insights to optimize performance management and boost business productivity. Unlike traditional employee monitoring tools, ActivTrak is the only complete solution with employee monitoring, productivity and performance management, and workforce planning capabilities that deliver measurable ROI in just weeks. Key differentiators include: enterprise-class scale to accelerate time-to-value, employee-centric approach to ensure data privacy, AI-powered insights to help prioritize actions and best-in-class expertise to optimize outcomes.

Company Details

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Awards & Recognition

ActivTrak won the following awards in the Employee Monitoring category

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2 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

5 Top Rated Features

2022

ActivTrak Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActivTrak.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActivTrak?

0% Negative

3% Neutral

97% Positive

Pros

Trustworthy
Efficient Service
Client Friendly Policies
Reliable

Feature Ratings

Average 84

Screenshots

Task Tracking

Application and URL Monitoring

Productivity Analysis

Email Monitoring

Dashboards and Reporting

Domain Blocking

Location Tracking

Alerts

Document and File Tracking

Timesheet

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

ActivTrak Reviews

Elieska B.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Create better monitoring and workflow.

Likeliness to Recommend

9 /10

What differentiates ActivTrak from other similar products?

It is the best tool that our organization has used, thanks to its wide range of functions we have done productivity and improved profitability, it has excellent performance metrics and allows us to track all activities in real time.

What is your favorite aspect of this product?

what I like the most about this tool is that it has functions that help to achieve better productivity and carry out an analysis of the behavior of all employees, thanks to its excellent functions we have been able to carry out and carry out a more fluid work and optimize commercial matters , offers organizations ideas for more productive work.

What do you dislike most about this product?

nothing that seems to me that has to be improved, it is the best platform through which we have done a unique job, it has shown to be an excellent platform for large and small organizations. It helps us categorize our projects to maintain order and create better productivity.

What recommendations would you give to someone considering this product?

I recommend it for all companies that want to better manage all tasks and each meeting in real time, it has endless functions such as being able to share files, create an excellent activity and communication panel.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Dennis N.

Role: Operations
Industry: Construction
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2022

Great product

Likeliness to Recommend

8 /10

What differentiates ActivTrak from other similar products?

It has a variety of tools for use

What is your favorite aspect of this product?

It's all good

What do you dislike most about this product?

I dislike none

What recommendations would you give to someone considering this product?

It's a great product to go for

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jereme S.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Not overly impressive

Likeliness to Recommend

6 /10

What differentiates ActivTrak from other similar products?

I thought the ease of use was great. I just wasnt thrilled with the dashboard & reporting. Gave it a shot for 1 1/2 years

What is your favorite aspect of this product?

The screenshot and recording of computer usage was great.

What do you dislike most about this product?

Charts, reporting, dashboards. just didnt look organized.

What recommendations would you give to someone considering this product?

I would if your budget allowed it. Just a little pricey for a medium sized business.

Pros

Efficient Service
Trustworthy
Client Friendly Policies
Altruistic

Cons

Vendor's Interest First
Less Transparent

ActivTrak

What is ActivTrak?

Company Details

Need Assistance?

Awards & Recognition

ActivTrak Ratings

84 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love ActivTrak?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Screenshots The ability to capture screenshots manually or through random screen capture.

Task Tracking Detailed tracking of individual or team tasks, including effort, time spent, and completion percentage.

Application and URL Monitoring Tracking of what URLs and applications users visited and time spent on different sites.

Productivity Analysis Indicators to track efforts spend on activities, to allow for identification of improvement opportunities.

Email Monitoring Ability to track incoming and outbound emails as well as attachments.

Dashboards and Reporting Summary of time and activity data, detailed reporting by users or projects and view productivity trends to better understand how employees work.

Domain Blocking Ability to restrict access to certain websites.

Location Tracking Real-time GPS locating monitoring of employees.

Alerts Reminders or notifications for administrators of behaviours in employee activity, site usage etc.

Document and File Tracking Monitor how files and documents are being utilized and distributed thought the organization.

Timesheet Time and attendance tracking for scheduled shifts, monitoring employee log in/out functions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ActivTrak Reviews

Elieska B.

Create better monitoring and workflow.

Likeliness to Recommend

Pros

Dennis N.

Great product

Likeliness to Recommend

Pros

Jereme S.

Not overly impressive

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Screenshots

Task Tracking

Application and URL Monitoring

Productivity Analysis

Email Monitoring

Dashboards and Reporting

Domain Blocking

Location Tracking

Alerts

Document and File Tracking

Timesheet

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support