ActivTrak Customer Reviews 2024

ActivTrak

7.6 /10

What is ActivTrak?

ActivTrak is a leading workforce analytics and productivity software-as-a-service (SaaS) platform that provides data-driven insights through intuitive reports and dashboards to improve workforce productivity and operational efficiency.

Company Details

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Awards & Recognition

ActivTrak won the following awards in the Employee Monitoring category

Filter By

1 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

5 Top Rated Features

2022

ActivTrak Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActivTrak.

84 Likeliness to Recommend

2
Since last award

96 Plan to Renew

2
Since last award

80 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActivTrak?

0% Negative

4% Neutral

96% Positive

Pros

Trustworthy
Efficient Service
Client Friendly Policies
Reliable

Feature Ratings

Average 83

Screenshots

Task Tracking

Productivity Analysis

Application and URL Monitoring

Email Monitoring

Dashboards and Reporting

Location Tracking

Domain Blocking

Alerts

Keystroke Recording

Document and File Tracking

Vendor Capability Ratings

Average 81

Ease of Implementation

Quality of Features

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

ActivTrak Reviews

Jereme S.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Not overly impressive

Likeliness to Recommend

6 /10

What differentiates ActivTrak from other similar products?

I thought the ease of use was great. I just wasnt thrilled with the dashboard & reporting. Gave it a shot for 1 1/2 years

What is your favorite aspect of this product?

The screenshot and recording of computer usage was great.

What do you dislike most about this product?

Charts, reporting, dashboards. just didnt look organized.

What recommendations would you give to someone considering this product?

I would if your budget allowed it. Just a little pricey for a medium sized business.

Pros

Efficient Service
Trustworthy
Client Friendly Policies
Altruistic

Cons

Vendor's Interest First
Less Transparent

ActivTrak

What is ActivTrak?

Company Details

Need Assistance?

Awards & Recognition

ActivTrak Ratings

84 Likeliness to Recommend

2 Since last award

96 Plan to Renew

2 Since last award

80 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love ActivTrak?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Screenshots The ability to capture screenshots manually or through random screen capture.

Task Tracking Detailed tracking of individual or team tasks, including effort, time spent, and completion percentage.

Productivity Analysis Indicators to track efforts spend on activities, to allow for identification of improvement opportunities.

Application and URL Monitoring Tracking of what URLs and applications users visited and time spent on different sites.

Email Monitoring Ability to track incoming and outbound emails as well as attachments.

Dashboards and Reporting Summary of time and activity data, detailed reporting by users or projects and view productivity trends to better understand how employees work.

Location Tracking Real-time GPS locating monitoring of employees.

Domain Blocking Ability to restrict access to certain websites.

Alerts Reminders or notifications for administrators of behaviours in employee activity, site usage etc.

Keystroke Recording Records and archives all user keystrokes.

Document and File Tracking Monitor how files and documents are being utilized and distributed thought the organization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ActivTrak Reviews

Jereme S.

Not overly impressive

Likeliness to Recommend

Pros

Cons

2
Since last award

2
Since last award

3
Since last award

Feature Ratings

Screenshots

Task Tracking

Productivity Analysis

Application and URL Monitoring

Email Monitoring

Dashboards and Reporting

Location Tracking

Domain Blocking

Alerts

Keystroke Recording

Document and File Tracking

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support