Act! LLC

Act!

Composite Score

5.6 /10

CX Score

5.3 /10

11 Reviews Write a Review

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What is Act!?

Flexible CRM that’s uniquely yours. Act! makes it easy to build lasting relationships and provides the freedom to tailor an Act! experience to your business and industry needs - your adaptable, everywhere, connected workspace.

Company Details

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Act! Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

73 Likeliness to Recommend

61 Plan to Renew

67 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+49 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Act!?

0% Negative

20% Neutral

80% Positive

Pros

Respectful
Reliable
Enables Productivity
Security Protects

Cons

Leverages Incumbent Status
Vendor's Interest First
Less Generous

Feature Ratings

Average 74

Collaboration

Lead Management

Activity and Workflow Management

Customer Service Management

Mobile

Sales Management

Account and Contact Management

Quote Contract and Proposal

Analytics and Reporting

Telephony and Call Center Management

Marketing Management

Vendor Capability Ratings

Average 68

Breadth of Features

Ease of Implementation

Business Value Created

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Act! Reviews

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2020

Easy to Use But Expensive

Likeliness to Recommend

5 /10

Pros

Performance Enhancing
Enables Productivity
Unique Features
Reliable

Cons

Vendor Friendly Policies
Vendor's Interest First
Less Generous

Act!

What is Act!?

Company Details

Book a Free Demo Today!

Act! Ratings

73 Likeliness to Recommend

61 Plan to Renew

67 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+49 Net Emotional Footprint

How much do users love Act!?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Act! Reviews

Easy to Use But Expensive

Likeliness to Recommend

Pros

Cons

Feature Ratings

Collaboration

Lead Management

Activity and Workflow Management

Customer Service Management

Mobile

Sales Management

Account and Contact Management

Quote Contract and Proposal

Analytics and Reporting

Telephony and Call Center Management

Marketing Management

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Business Value Created

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement