Acquia

Acquia Drupal Cloud

Composite Score

6.4 /10

CX Score

6.0 /10

33 Reviews Write a Review

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What is Acquia Drupal Cloud?

Drupal is aleading enterprise, open source content management system (CMS) in the world, and the foundation of Acquia’s digital experience platform (DXP). Drupal gives teams the freedom to create exceptional digital experiences. Organizations of all sizes — across industries and the planet — use Drupal not only to build corporate websites, but to build and manage e-commerce sites, mobile applications, digital signage, social networking sites, intranets, portals, microsites, resource directories, kiosks, and more.

Company Details

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Acquia Drupal Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Acquia Drupal Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

62 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+55 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Acquia Drupal Cloud?

26% Negative

12% Neutral

62% Positive

Pros

Helps Innovate
Reliable
Respectful
Acts with Integrity

Cons

Under Delivered
Less Generous
Less Friendly Negotiation

Feature Ratings

Average 73

Web Publishing Capabilities

Standard Templates

Content Security

E-Commerce Integration

Translation Facilitation

Content Repository

Multi Channel Support

Social Media Integration

Analytics and Reporting

Management Interface

Digital Asset Management

Vendor Capability Ratings

Average 71

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Ease of Implementation

Ease of Customization

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Acquia Drupal Cloud Reviews

Gianluca G.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2023

The best way to manage your corporate Drupal site.

Likeliness to Recommend

7 /10

What differentiates Acquia Drupal Cloud from other similar products?

Only dedicated to Drupal

What is your favorite aspect of this product?

Easy to use and management

What do you dislike most about this product?

Not so much upgrades and features development

What recommendations would you give to someone considering this product?

Invest in more features

Pros

Helps Innovate
Friendly Negotiation
Reliable
Enables Productivity

Cons

Commodity Features
Charges for Enhancements
Leverages Incumbent Status

Zach E.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Content roots are strong, but dying tech

Likeliness to Recommend

6 /10

What differentiates Acquia Drupal Cloud from other similar products?

Wide breadth of features and functionality covering marketing, analytics, content, personalization, DAM, and more.

What is your favorite aspect of this product?

Strong play for B2B marketing, government, and higher-ed due to the focus on strong content organization and permissioning across multiple business units.

What do you dislike most about this product?

Acquia has a lot of different product sets, mostly made through acquisition. Their marketing automation and CDP functionality are just okay.

What recommendations would you give to someone considering this product?

If you are government or education, Acquia is strong. If you are looking for best-in-breed for commerce, retail, B2B tech, or other industries look for a better composable approach that is truly headless.

Pros

Respectful
Caring
Client Friendly Policies
Altruistic

Cons

Commodity Features
Less Inspiring
Less Transparent

Leandro Augusto N.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Acquia Drupal Cloud provides security for your web

Likeliness to Recommend

10 /10

What differentiates Acquia Drupal Cloud from other similar products?

Our consulting firm uses Acquia Drupal Cloud for large clients who require a greater source of security and stability in their domains, enterprise content management is one of the main assets for the evolution of these large companies that see in us a partner to trust, the tool allows us to carry out these partnerships and maintain them over time through a fairly balanced software.

What is your favorite aspect of this product?

The architecture and its multilingual support allow our team of workers around the world to maintain constancy and evolution in the processes and tasks assigned by these companies, which are our main customers and which we need to keep satisfied. The CMS of the tool provides great confidence due to the high level in which the tasks are performed, keeping our company with high confidentiality which makes us much more productive and secure for our customers.

What do you dislike most about this product?

The workflow can be greatly improved if they allow in future updates the construction through Devops Pipeline, which would undoubtedly improve the workflows involved. Customer service at times has not been very helpful for us, in fact, we have had to seek help from third parties to get answers when the software has bugs and we can not fix them, it is something that must be taken into account to maintain full functionality of the tool in future updates.

What recommendations would you give to someone considering this product?

The tool is aimed at companies that have content on the web and need to keep it updated and free of insecurities, Acquia Drupal Cloud provides stability and security to all its customers, the platform is a bit difficult to use without prior knowledge, but after getting in touch with it and becoming familiar with it, our employees have managed to make it one of the main features of our company.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Acquia Drupal Cloud

What is Acquia Drupal Cloud?

Company Details

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Awards & Recognition

Acquia Drupal Cloud Ratings

81 Likeliness to Recommend

62 Plan to Renew

1 Since last award

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+55 Net Emotional Footprint

How much do users love Acquia Drupal Cloud?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Acquia Drupal Cloud Reviews

Gianluca G.

The best way to manage your corporate Drupal site.

Likeliness to Recommend

Pros

Cons

Zach E.

Content roots are strong, but dying tech

Likeliness to Recommend

Pros

Cons

Leandro Augusto N.

Acquia Drupal Cloud provides security for your web

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Web Publishing Capabilities

Standard Templates

Content Security

E-Commerce Integration

Translation Facilitation

Content Repository

Multi Channel Support

Social Media Integration

Analytics and Reporting

Management Interface

Digital Asset Management

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Ease of Implementation

Ease of Customization

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Vendor Support