Acquia

Acquia Drupal Cloud

Composite Score

6.4 /10

CX Score

6.0 /10

33 Reviews Write a Review

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What is Acquia Drupal Cloud?

Drupal is aleading enterprise, open source content management system (CMS) in the world, and the foundation of Acquia’s digital experience platform (DXP). Drupal gives teams the freedom to create exceptional digital experiences. Organizations of all sizes — across industries and the planet — use Drupal not only to build corporate websites, but to build and manage e-commerce sites, mobile applications, digital signage, social networking sites, intranets, portals, microsites, resource directories, kiosks, and more.

Company Details

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Acquia Drupal Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Acquia Drupal Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

62 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+55 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Acquia Drupal Cloud?

26% Negative

12% Neutral

62% Positive

Pros

Helps Innovate
Reliable
Respectful
Acts with Integrity

Cons

Under Delivered
Less Generous
Less Friendly Negotiation

Feature Ratings

Average 73

Web Publishing Capabilities

Standard Templates

Content Security

E-Commerce Integration

Translation Facilitation

Content Repository

Multi Channel Support

Social Media Integration

Analytics and Reporting

Management Interface

Digital Asset Management

Vendor Capability Ratings

Average 71

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Ease of Implementation

Ease of Customization

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Acquia Drupal Cloud Reviews

Michael F.

Role: Sales Marketing
Industry: Utilities
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Not very customizable and high cost

Likeliness to Recommend

7 /10

What differentiates Acquia Drupal Cloud from other similar products?

It is more restrictive and has a higher cost.

What is your favorite aspect of this product?

I did not like it very much

What do you dislike most about this product?

It was overpromising.

What recommendations would you give to someone considering this product?

I do not see the added value that the product offers, there are open source solutions which work better and there are other hosting possibilities.

Pros

Transparent
Reliable
Caring
Respectful

Cons

Commodity Features
Less Generous
Under Delivered

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Aug 2023

Reliable, but hard to use and expensive

Likeliness to Recommend

7 /10

Pros

Reliable
Helps Innovate
Caring
Respectful

Cons

Leverages Incumbent Status
Less Efficient Service
Less Effective Service

Brian C.

Role: Information Technology
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Gold standard for hosting a Drupal DXP

Likeliness to Recommend

10 /10

What differentiates Acquia Drupal Cloud from other similar products?

The cloud admin UI makes it amazingly easy to manage your dev, stage & prod environments for all sites. The Cloud CDN is excellent. We've experienced only solid uptime and performance. We have multiple development agencies working on sites and the permission-setting is very straightforward.

What is your favorite aspect of this product?

We are now using Cloud SiteFactory as the foundation of our Drupal ecosystem. Its flexibility is an enormous benefit as we grow into a more expansive system of integrated sites.

What do you dislike most about this product?

The price point takes some getting used to, but this is enterprise-level security and scalability. For the money, their support/maintenance ticketing system should be much easier to use than it is. The updates can be very difficult to parse and it's hard to feel confident that the right people are being cc'd.

What recommendations would you give to someone considering this product?

Test drive using Drupal. You'll want to ensure that Drupal is suitable for your organization's content producers and developers before considering Acquia.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Acquia Drupal Cloud

What is Acquia Drupal Cloud?

Company Details

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Awards & Recognition

Acquia Drupal Cloud Ratings

81 Likeliness to Recommend

62 Plan to Renew

1 Since last award

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+55 Net Emotional Footprint

How much do users love Acquia Drupal Cloud?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Acquia Drupal Cloud Reviews

Michael F.

Not very customizable and high cost

Likeliness to Recommend

Pros

Cons

Reliable, but hard to use and expensive

Likeliness to Recommend

Pros

Cons

Brian C.

Gold standard for hosting a Drupal DXP

Likeliness to Recommend

Pros

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Feature Ratings

Web Publishing Capabilities

Standard Templates

Content Security

E-Commerce Integration

Translation Facilitation

Content Repository

Multi Channel Support

Social Media Integration

Analytics and Reporting

Management Interface

Digital Asset Management

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Ease of Implementation

Ease of Customization

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Vendor Support