What is Accela Civic Platform?
The Accela Civic Platform includes all shared technologies and functionality within a SaaS environment to meet the varying needs of government agencies, from large states to small departments. It includes everything an agency needs to make it easier for citizens to open and run a business, apply for permits, and schedule inspections. And the platform provides agencies with the flexibility and scalability to enable innovation over time–without the need to invest in new technology.
Company Details
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Get AssistanceAccela Civic Platform Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
100 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+63 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accela Civic Platform?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Trustworthy
Cons
- Less Inspiring
- Under Delivered
- Vendor's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Vendor Capability Ratings
Accela Civic Platform Reviews
Sajjad H.
- Role: Information Technology
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Apr 2023
Best Low Code Platform for Government & Permitting
Likeliness to Recommend
What differentiates Accela Civic Platform from other similar products?
It Provides Out of the box features for Administration, Permitting, Users Management, Access Management, Reporting, BPM
What is your favorite aspect of this product?
Work Flow Management
What do you dislike most about this product?
UI customization and Performance
What recommendations would you give to someone considering this product?
If you are looking for a Low Code Platform to develop services quickly and efficiently Accela is the best option
Pros
- Reliable
- Efficient Service
- Effective Service
- Caring
Cons
- Charges for Enhancements
Please tell us why you think this review should be flagged.
John Jairo P.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Apr 2023
Great product, helps to improve our processes.
Likeliness to Recommend
What differentiates Accela Civic Platform from other similar products?
Easy update process, Experience in the sector.
What is your favorite aspect of this product?
Automation for daily tasks with focus in the processes. (workflow related)
What do you dislike most about this product?
Financial side still needs to be improve!
What recommendations would you give to someone considering this product?
Take a look from improvement of your internal processes!! You will love it!
Pros
- Enables Productivity
- Trustworthy
- Fair
- Altruistic
Please tell us why you think this review should be flagged.
Rohini G.
- Role: Human Resources
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2023
Valuable tool to modernize and improve operations!
Likeliness to Recommend
What differentiates Accela Civic Platform from other similar products?
Accela Civic Platform has a few key features that differentiate it from other similar products like configurability, open architecture, integration capabilities and Mobile-first approach!
What is your favorite aspect of this product?
platform's intuitive interface and user-friendly design, which makes it easy for staff and citizens to use.
What do you dislike most about this product?
Expensive! Accela Civic Platform is a comprehensive solution, and as such, it may be more expensive than some other single-point solutions
What recommendations would you give to someone considering this product?
Based on the needs, it is better to work with accela team to understand what specific implementations are required and need to work towards getting training and monitoring the services once implemented.
Pros
- Efficient Service
- Respectful
- Fair
- Altruistic
Please tell us why you think this review should be flagged.
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