What is Accela Civic Platform?
The Accela Civic Platform includes all shared technologies and functionality within a SaaS environment to meet the varying needs of government agencies, from large states to small departments. It includes everything an agency needs to make it easier for citizens to open and run a business, apply for permits, and schedule inspections. And the platform provides agencies with the flexibility and scalability to enable innovation over time–without the need to invest in new technology.
Company Details
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Get AssistanceAccela Civic Platform Ratings
Real user data aggregated to summarize the product performance and customer experience.
81 Likeliness to Recommend
100 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+57 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accela Civic Platform?
Pros
- Reliable
- Respectful
- Trustworthy
- Fair
Cons
- Less Inspiring
- Under Delivered
- Commodity Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Vendor Capability Ratings
Accela Civic Platform Reviews
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2023
Good product, good features, bad customer support.
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Appreciates Incumbent Status
Cons
- Less Effective Service
- Less Efficient Service
- Less Caring
Please tell us why you think this review should be flagged.
Alan C.
- Role: Information Technology
- Industry: Government
- Involvement: Vendor Management and Renewal
Submitted Apr 2023
Absolutely worth the value.
Likeliness to Recommend
What differentiates Accela Civic Platform from other similar products?
Accela uses a custom library to make its use by developers more streamline.
What is your favorite aspect of this product?
Accela is a fantastic product that uses javascript to create features and automate civic platforms.
What do you dislike most about this product?
Accela uses Javascript ES5 and seems outdated. The documentation is also lacking.
What recommendations would you give to someone considering this product?
Accela is worth getting if you want to automate duties.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
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