Abnormal Security Logo
Abnormal Security Logo
Abnormal Security

Abnormal Security

Composite Score
8.1 /10
CX Score
8.2 /10
Category
Abnormal Security
8.1 /10

What is Abnormal Security?

The Abnormal Security platform protects enterprises from targeted email attacks. Abnormal Behavior Technology (ABX) models the identity of both employees and external senders, profiles relationships and analyzes email content to stop attacks that lead to account takeover, financial damage and organizational mistrust. Though one-click, API-based Office 365 and G Suite integration, Abnormal sets up in minutes and does not disrupt email flow.

Company Details


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Awards & Recognition

Abnormal Security won the following awards in the Cloud Email Security category

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Abnormal Security Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Abnormal Security.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

3
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
91%
Conflict Resolution:
94%
Strategy & Innovation:
97%
Service Experience:
99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Abnormal Security?

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0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Effective Service

Feature Ratings

Average 84

Phishing Protection

92

User Flagging of Suspicious Emails

89

O365 integration

88

Bulk Remediation

86

Email Account Protection

85

Malware Blocking

85

Artificial Intelligence / Machine Learning

84

Anti-Spoofing Protection

83

Administrator Dashboard and Reporting

81

Integration with Other Security Software

81

Tagging

80

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

89

Ease of IT Administration

88

Ease of Implementation

85

Ease of Data Integration

85

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

84

Ease of Customization

83

Quality of Features

83

Business Value Created

81

Vendor Support

77

Breadth of Features

76

Abnormal Security Reviews

Daniel G.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Your ally in the fight against phishing

Likeliness to Recommend

9 /10

What differentiates Abnormal Security from other similar products?

The user-centric method of Abnormal Security distinguishes the company from standard email protection solutions. User education and threat protection operate side by side as the main features offered by this software. The provided education plays an essential role because it enhances our organization's security culture.

What is your favorite aspect of this product?

The feature I like most about Abnormal Security stems from how simple it is to operate. The software presents a simple approach that enables IT administrators and all users to operate the system without difficulty. Technical support at the organization performs outstandingly by responding swiftly to every query from users while helping to solve problems right away.

What do you dislike most about this product?

There is one aspect of Abnormal Security that makes me less than satisfied. Since most threats are easily blocked by the tool I encounter occasional situations when it wrongly identifies legitimate threats that result in productivity reduction. This small drawback is outweighed by the improved security benefits which Abnormal Security software delivers to its users.

What recommendations would you give to someone considering this product?

I strongly endorse Abnormal Security because its extensive email defense solution continues to evolve as threats in the environment change. The security capabilities of Abnormal Security make it worthy for anyone seeking information protection combined with employee security education.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Aqeel M.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Comprehensive and effective email security tool

Likeliness to Recommend

7 /10

What differentiates Abnormal Security from other similar products?

Abnormal Security appears to be a comprehensive and effective email security tool that provides advanced threat detection and real-time protection against email attacks. Its use of AI and machine learning to analyze email behavior patterns is a particularly innovative feature that sets it apart from other email security solutions.

What is your favorite aspect of this product?

AI and machine learning-based threat detection: Abnormal Security uses AI and machine learning algorithms to analyze email behavior patterns and detect sophisticated email attacks that may bypass traditional email security solutions.

What do you dislike most about this product?

Although Abnormal Security is a promising email security tool, my primary concern is that it is still a relatively new product, and their self-support tools are often limited, particularly when it comes to their knowledge base. Whenever our security operations center (SoC) or email administrators have a question, we often need to submit a ticket as the answer cannot be found in the product documentation. Additionally, while Abnormal Security does support some integrations, the level of customization available is somewhat lacking, but this is understandable given that it is a newer security company.

What recommendations would you give to someone considering this product?

The Abnormal Security email platform lives up to its promises by effectively removing malicious emails that may have slipped through Microsoft 365 and Exchange Online Protection, all without the end user even being aware that they had received a phishing link or BEC attack message. The product is highly configurable and can seamlessly integrate with popular cloud-based email and collaboration suites, such as M365 and Google Workspace. Furthermore, Abnormal supports several top vendors in authentication security and email security, such as Okta, Duo, and Valimail.

Pros

  • Continually Improving Product
  • Efficient Service
  • Respectful
  • Over Delivered
  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2023

Fantastic product!

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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