Emburse

Abacus

Composite Score

7.8 /10

CX Score

8.0 /10

36 Reviews Write a Review

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What is Abacus?

Abacus is the only real-time expense management solution to reimburse your team, reconcile corporate cards, and automate your expense policy. By eliminating the month-end expense report, Abacus turns submitting and approving expenses into a delightful, collaborative experience. With our mobile app, you'll quickly submit and approve expenses on the go and reimbursements now happen within days. Abacus syncs with your accounting software and auto-matches transactions for hassle-free bookkeeping.

Company Details

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Awards & Recognition

Abacus won the following awards in the Expense Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

11 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

10 Top Rated Capabilities

11 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Abacus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Abacus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Abacus?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Unique Features
Efficient Service

Feature Ratings

Average 86

Multi Currency

Receipt Image Submission

Expense Itemization

Travel and Accommodation Booking

Optical Character Recognition

Desktop Browser Support

Expense Detail Tracking

Single Sign-On (SSO)

Approval Workflow

Expense Policy Aware

Mobile App or Mobile Browser Support

Vendor Capability Ratings

Average 85

Ease of Implementation

Ease of IT Administration

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Abacus Reviews

Jessi c.

Role: Operations
Industry: Agriculture
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

An adaptable and powerful EA tool for business

Likeliness to Recommend

9 /10

What differentiates Abacus from other similar products?

The ability to quickly and easily update and manage all of my costs is the main advantage provided by Abacus. I must keep track of each spending as the maintenance coordinator, and using this tool's simplicity and assistance to do so is becoming increasingly ideal.

What is your favorite aspect of this product?

I had a wonderful overall experience with it. I don't think about the documents and pictures that are loaded with other tools because it has everything. Due to the volume of expenses that arise in maintenance management, I primarily use this application when we are traveling because it is ideal for producing reimbursements and maintaining greater control over each spend.

What do you dislike most about this product?

The only thing I don't like about this tool is that there are a few minor details that can be improved without having an impact on the tool's performance or usability, like the design, which could be a little more modern or maybe have a feature that lets users designate certain expenses or records as their most frequently used ones.

What recommendations would you give to someone considering this product?

Despite having somewhat high monthly costs, this tool is highly recommended for anyone who wants to maintain better control over their spending. It provides excellent organization, monitoring, and control options. Because of its qualities, everyone can appreciate its value.

Pros

Performance Enhancing
Enables Productivity
Effective Service
Inspires Innovation

Chandler M.

Role: Sales Marketing
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

As an end user, I'm delighted at the ease of use

Likeliness to Recommend

9 /10

What differentiates Abacus from other similar products?

I would say the ease of use, automation, and seamless approval process.

What is your favorite aspect of this product?

Definitely how easy it is to use and how well it fits with our organization. I heard it was a smooth transition for most and that it has greatly impacted our organization.

What do you dislike most about this product?

Because I don't use a lot of the back-end features, I don't have many complaints. As an end-user, it works great.

What recommendations would you give to someone considering this product?

Test it out and see!

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Zhang T.

Role: Finance
Industry: Finance
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2021

Making expenses easy and error-free

Likeliness to Recommend

9 /10

What differentiates Abacus from other similar products?

Submitting an expense and reviewing it is simple. File upload is smooth too. I like that the autocompletes are in the right places

What is your favorite aspect of this product?

I really love how it also displays the status of your reimbursements and how quickly they are processed.

What do you dislike most about this product?

Would perhaps like a holding queue for receipts so I don’t have to keep them to take pics later

What recommendations would you give to someone considering this product?

If you are looking for an expense software that is extremely user friendly and great as a mobile experience, I highly recommend trying Emburse Abacus

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Abacus

What is Abacus?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Abacus Ratings

89 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Abacus?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Currency The ability to record expenses in multiple currencies in a single report.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Abacus Reviews

Jessi c.

An adaptable and powerful EA tool for business

Likeliness to Recommend

Pros

Chandler M.

As an end user, I'm delighted at the ease of use

Likeliness to Recommend

Pros

Zhang T.

Making expenses easy and error-free

Likeliness to Recommend

Pros

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Feature Ratings

Multi Currency

Receipt Image Submission

Expense Itemization

Travel and Accommodation Booking

Optical Character Recognition

Desktop Browser Support

Expense Detail Tracking

Single Sign-On (SSO)

Approval Workflow

Expense Policy Aware

Mobile App or Mobile Browser Support

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

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