8x8

8x8 Experience Communications Platform

Composite Score

7.6 /10

CX Score

7.7 /10

42 Reviews Write a Review

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What is 8x8 Experience Communications Platform?

8x8 connects teams like never before. Our Unified Communications Suite supports a diverse range of business applications and powers truly global collaboration, in real-time. Our intuitive communication tools offer a best in class user experience for audio conferencing, web conferencing, virtual meetings, screen sharing and more—all on one secure platform.

Company Details

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Awards & Recognition

8x8 Experience Communications Platform won the following awards in the Unified Communications as a Service category

Filter By

1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

1 Top Rated Features

2024

2 Top Rated Capabilities

2 Top Rated Features

2023

8x8 Experience Communications Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 8x8 Experience Communications Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

95 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 86%
Negotiation and Contract:: 78%
Conflict Resolution:: 85%
Strategy & Innovation:: 84%
Service Experience:: 88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 8x8 Experience Communications Platform?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Respectful
Enables Productivity
Trustworthy

Feature Ratings

Average 82

Web & Desktop Conferencing

Call Management

Audio Transcription

Third-Party Integration

Secure Access

Communications

Mobility

Analytics Reporting

Session Border Controller

Centralized Management Portal

Continuous UCC

Vendor Capability Ratings

Average 81

Ease of IT Administration

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of Data Integration

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

8x8 Experience Communications Platform Reviews

Paul L.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Powerful features and services, not user friendly.

Likeliness to Recommend

6 /10

What differentiates 8x8 Experience Communications Platform from other similar products?

Their unique combination of services and functionality, including voice, video conferencing, team messaging, contact center and analytics, and the relatively seamless integration between everything.

What is your favorite aspect of this product?

The Universal Team Messaging. In particular, we like that we can bring our own existing messaging app, and using the sameroom feature, have everything running smoothly in 8x8.

What do you dislike most about this product?

Setup and rollout was somewhat technically challenging. Personalization was not intuitive, and neither was the user interface.

What recommendations would you give to someone considering this product?

Worth checking, but make sure you have the time and technical knowledge to figure things out.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Slower Product Innovation
Commodity Features
Less Efficient Service

Jared W.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

"Great tool for making phone calls."

Likeliness to Recommend

8 /10

What differentiates 8x8 Experience Communications Platform from other similar products?

Unlike competing products, this one has excellent customer service and is simple to set up and operate. When compared to its rivals, its price is very reasonable.

What is your favorite aspect of this product?

I use 8x8 because of the many useful functions it provides. The flexibility to refuse calls, take a break, or work offline is a huge time saver, and I really like being able to easily access past recordings and change call routings. It's not that complicated of a piece of software.

What do you dislike most about this product?

Unfortunately, I can't view caller ID when using the mobile version of 8x8. The calls will be of poor quality if you do not have access to reliable service or WiFi, which is to be expected.

What recommendations would you give to someone considering this product?

This software comes highly recommended by me due to the extensive set of features it provides while maintaining a modest monthly fee.

Pros

Performance Enhancing
Unique Features
Efficient Service
Effective Service

Role: Industry Specific Role
Industry: Recreation
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Easy to use

Likeliness to Recommend

8 /10

Pros

Client's Interest First
Helps Innovate
Continually Improving Product
Reliable

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8x8 Experience Communications Platform

What is 8x8 Experience Communications Platform?

Company Details

Need Assistance?

Awards & Recognition

8x8 Experience Communications Platform Ratings

85 Likeliness to Recommend

2 Since last award

95 Plan to Renew

2 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love 8x8 Experience Communications Platform?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Secure Access Establishment of a VPN session to the internal phone system.

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

8x8 Experience Communications Platform Reviews

Paul L.

Powerful features and services, not user friendly.

Likeliness to Recommend

Pros

Cons

Jared W.

"Great tool for making phone calls."

Likeliness to Recommend

Pros

Easy to use

Likeliness to Recommend

Pros

Most Popular 8x8 Experience Communications Platform Comparisons

Microsoft Teams

Webex Calling

Google Voice

Zoom Workplace

Avaya Cloud Office

RingEX

2
Since last award

2
Since last award

1
Since last award

Feature Ratings

Web & Desktop Conferencing

Call Management

Audio Transcription

Third-Party Integration

Secure Access

Communications

Mobility

Analytics Reporting

Session Border Controller

Centralized Management Portal

Continuous UCC

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of Data Integration

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement