What is 8x8 Experience Communications Platform?
8x8 connects teams like never before. Our Unified Communications Suite supports a diverse range of business applications and powers truly global collaboration, in real-time. Our intuitive communication tools offer a best in class user experience for audio conferencing, web conferencing, virtual meetings, screen sharing and more—all on one secure platform.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get Assistance8x8 Experience Communications Platform Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on 8x8 Experience Communications Platform.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
93 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 8x8 Experience Communications Platform?
Pros
- Reliable
- Respectful
- Trustworthy
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web & Desktop Conferencing
Call Management
Communications
Mobility
Secure Access
Audio Transcription
Continuous UCC
Analytics Reporting
Centralized Management Portal
Third-Party Integration
Speech Access and Personal Assistant
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Ease of Customization
Business Value Created
Quality of Features
Ease of Data Integration
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
8x8 Experience Communications Platform Reviews
Richard M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
For small businesses
Likeliness to Recommend
What differentiates 8x8 Experience Communications Platform from other similar products?
I have been able to implement it from my Android phone or from my desktop computer, 8x8 is very practical to use, this tool adapts very well to you, this platform has a very good unified communication, which is used to make calls in a trustworthy.
What is your favorite aspect of this product?
It is an excellent virtual communication platform, and it helps you to be able to make better communication from your home due to covid, to be able to communicate with your employees and clients no matter where they are, and it allows you to carry out all communications through desktop and telephone mobile, it is extremely easy to use and to implement, and it has very good flexibility, the audio and video quality are excellent, 8x8 works quite well, it is very easy to install and it has simple recordings and easy controls.
What do you dislike most about this product?
Nothing that displeases me because it has allowed me to create calls and video conferences with excellent quality, to send voice messages, the application is excellent for both your Android phone and desktop, and you can send PDF files.
What recommendations would you give to someone considering this product?
If you have a small company and you want to be able to communicate with your clients and work team, 8x8 is excellent for you, it allows you to create a very flexible work.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Gustavo Antonio O.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2021
Create Voice calls
Likeliness to Recommend
What differentiates 8x8 Experience Communications Platform from other similar products?
Due to the covid-19 contingency, remote communication had been a bit complicated, I have been able to experiment with the different communication softwares and I have realized that 8x8 is undoubtedly the best so far, since it is very easy to use. and you do not need higher education to understand it.
What is your favorite aspect of this product?
8x8 is one of the best business class VoIP providers, it is excellent because it has excellent ease for users, it has a very intuitive interface and that helps to create an excellent experience in this tool is very easy to learn, allows you to use it through your desktop, and make voice calls, messaging and online meetings, 8x8 always provides you with the numbers of both incoming and outgoing calls. It gives you access to messaging, calls and video conferences in a secure way.
What do you dislike most about this product?
There is nothing that I can dislike about this remote communication tool because it has an excellent phone system that helps you stay in touch with your team and potential clients remotely through calls or video conferences, and it has an excellent capacity for both mobile and desktop devices.
What recommendations would you give to someone considering this product?
I recommend it because it is a simple software that is easy and very practical to use, it has functions that are essential for daily communication.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Inspires Innovation
Please tell us why you think this review should be flagged.
Michael G.
- Role: Operations
- Industry: Engineering
- Involvement: End User of Application
Submitted Jun 2021
It is a great product.
Likeliness to Recommend
What differentiates 8x8 Experience Communications Platform from other similar products?
The platform allows a continuous participation of our work team.
What is your favorite aspect of this product?
Transmission speed is optimal
What do you dislike most about this product?
Its software is well built and performs the required functions well.
What recommendations would you give to someone considering this product?
Interacting with employees and customers has never been easier.
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Saves Time
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.
