8x8

8x8 Experience Communications Platform

Composite Score

7.6 /10

CX Score

7.7 /10

36 Reviews Write a Review

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What is 8x8 Experience Communications Platform?

8x8 connects teams like never before. Our Unified Communications Suite supports a diverse range of business applications and powers truly global collaboration, in real-time. Our intuitive communication tools offer a best in class user experience for audio conferencing, web conferencing, virtual meetings, screen sharing and more—all on one secure platform.

Company Details

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Awards & Recognition

8x8 Experience Communications Platform won the following awards in the Unified Communications as a Service category

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0 Top Rated Capabilities

1 Top Rated Features

2024

2 Top Rated Capabilities

2 Top Rated Features

2023

8x8 Experience Communications Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 8x8 Experience Communications Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

93 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 8x8 Experience Communications Platform?

2% Negative

8% Neutral

90% Positive

Pros

Reliable
Respectful
Trustworthy
Acts with Integrity

Feature Ratings

Average 82

Web & Desktop Conferencing

Call Management

Communications

Mobility

Secure Access

Audio Transcription

Continuous UCC

Analytics Reporting

Centralized Management Portal

Third-Party Integration

Speech Access and Personal Assistant

Vendor Capability Ratings

Average 80

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Business Value Created

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

8x8 Experience Communications Platform Reviews

Heath B.

Role: Finance
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Great, reliabile product!

Likeliness to Recommend

8 /10

What differentiates 8x8 Experience Communications Platform from other similar products?

There is nothing that really differentiates 8x8 from other similar products. It is a basic communication platform similar to Zoom.

What is your favorite aspect of this product?

8x8 is very simple and easy to use. It has a nice app layout.

What do you dislike most about this product?

The desktop app always needs to be updated, but it doesn't look any different after it updates. I wish it would auto-update and the upgrades would be more noticable.

What recommendations would you give to someone considering this product?

8x8 is a very reliable and easy to use communication system. It has a nice application layout and we rarely have any issues with it.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Adeetya U.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

User Friendly-Awesome-Reliable

Likeliness to Recommend

10 /10

What differentiates 8x8 Experience Communications Platform from other similar products?

cloud-based solutions hosted and managed by third-party service providers like 8x8. That means you won't be required to install, configure, or maintain any complicated internal hardware like VoIP servers or phone lines.

What is your favorite aspect of this product?

Configure, or maintain any complicated internal hardware like VoIP servers or phone lines.

What do you dislike most about this product?

Too Complicated

What recommendations would you give to someone considering this product?

The cost of self-service channel switching

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Paul L.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Powerful features and services, not user friendly.

Likeliness to Recommend

6 /10

What differentiates 8x8 Experience Communications Platform from other similar products?

Their unique combination of services and functionality, including voice, video conferencing, team messaging, contact center and analytics, and the relatively seamless integration between everything.

What is your favorite aspect of this product?

The Universal Team Messaging. In particular, we like that we can bring our own existing messaging app, and using the sameroom feature, have everything running smoothly in 8x8.

What do you dislike most about this product?

Setup and rollout was somewhat technically challenging. Personalization was not intuitive, and neither was the user interface.

What recommendations would you give to someone considering this product?

Worth checking, but make sure you have the time and technical knowledge to figure things out.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Slower Product Innovation
Commodity Features
Less Efficient Service

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8x8 Experience Communications Platform

What is 8x8 Experience Communications Platform?

Company Details

Need Assistance?

Awards & Recognition

8x8 Experience Communications Platform Ratings

83 Likeliness to Recommend

93 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love 8x8 Experience Communications Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

8x8 Experience Communications Platform Reviews

Heath B.

Great, reliabile product!

Likeliness to Recommend

Pros

Adeetya U.

User Friendly-Awesome-Reliable

Likeliness to Recommend

Pros

Paul L.

Powerful features and services, not user friendly.

Likeliness to Recommend

Pros

Cons

Most Popular 8x8 Experience Communications Platform Comparisons

Microsoft Teams

Webex Calling

Google Voice

Zoom Workplace

Avaya Cloud Office

RingEX

1
Since last award

Feature Ratings

Web & Desktop Conferencing

Call Management

Communications

Mobility

Secure Access

Audio Transcription

Continuous UCC

Analytics Reporting

Centralized Management Portal

Third-Party Integration

Speech Access and Personal Assistant

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Business Value Created

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement