3rdwave Customer Reviews 2025 | SoftwareReviews

3rdwave

Composite Score

6.3 /10

CX Score

6.7 /10

9 Reviews Write a Review

Claim Software

What is 3rdwave?

Control & optimize your global trade. Trade compliance and international transportation on a unique trade management platform, integrating supply chain data into operational execution and actionable business insights.

Company Details

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3rdwave Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 65%
Negotiation and Contract:: 64%
Conflict Resolution:: 79%
Strategy & Innovation:: 56%
Service Experience:: 65%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 3rdwave?

12% Negative

11% Neutral

77% Positive

Pros

Trustworthy
Fair
Generous Negotitation
Friendly Negotiation

Cons

Under Delivered
Charges for Enhancements

Feature Ratings

Average 73

Carrier Management

100

Customer Relationship Management

Cargo Management

Scheduling

Freight Settlement

Fuel Management

Route and Load Optimization

Driver Management

Order Management

Analytics and Reporting

Fleet Management

Vendor Capability Ratings

Average 74

Breadth of Features

Business Value Created

Ease of Implementation

Vendor Support

Quality of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

3rdwave Reviews

Jose R.

Role: Operations
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates 3rdwave from other similar products?

Easy to use

What is your favorite aspect of this product?

Functionality, and customization capabilities

What do you dislike most about this product?

Connectivity Issues at times

What recommendations would you give to someone considering this product?

I would highly recommend giving it a try

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Hassan A.

Role: Sales Marketing
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

This needs to me more user friendly and convenient

Likeliness to Recommend

7 /10

What differentiates 3rdwave from other similar products?

3rd wave has a lot of features and not focused to one specific module

What is your favorite aspect of this product?

The ISF is filed easily when the documents are uploaded properly

What do you dislike most about this product?

3rd wave is less user friendly and corrections on the BL, PL, ISF advise messages and mappings is a real challenge sometimes. the errors need to be automated and the capability to fix on their own. ISF rejections (especially when its a duplicate) must get fixed on their own since the original ISF is already in the system. if the PL has something missing and the same thing is mentioned on the ISF then that particular document should have the capability to get processed on its own rather than throwing an error. SCAC codes must be automated in the system and manual corrections should be an easy process. I have many more suggestions but space

What recommendations would you give to someone considering this product?

none so far because I don't find it user friendly. I will be happy to provide more suggestions and advise to make this product more user friendly.

Pros

Security Protects
Enables Productivity
Trustworthy
Fair

Cons

Inhibits Innovation
Slower Product Innovation
Less Effective Service

3rdwave

What is 3rdwave?

Company Details

Need Assistance?

3rdwave Ratings

84 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+67 Net Emotional Footprint

How much do users love 3rdwave?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Carrier Management Determines which carriers will pick up and deliver which goods.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Cargo Management Organize transaction data for delivery of goods and services. Includes tariff freight management, AWB database and management, quotes and warehouse processing.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Freight Settlement Audit. Proof of delivery, and Payment

Fuel Management Includes fuel mileage reporting, fuel usage, and fuel performance.

Route and Load Optimization Route planning and optimization of loads to the specific vehicle requirements and route options.

Driver Management Includes driver profile and qualifications, driver history, driver assignments, and driver monitoring.

Order Management Order detail, quotes, contract, weights & measures, receivables, and commercial paperwork

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Fleet Management Includes vehicle financing, maintenance and tracking, drive and speed management, fuel management, and inventory.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

3rdwave Reviews

Jose R.

Fantastic product!

Likeliness to Recommend

Pros

Hassan A.

This needs to me more user friendly and convenient

Likeliness to Recommend

Pros

Cons

Feature Ratings

Carrier Management

Customer Relationship Management

Cargo Management

Scheduling

Freight Settlement

Fuel Management

Route and Load Optimization

Driver Management

Order Management

Analytics and Reporting

Fleet Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Implementation

Vendor Support

Quality of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training