3rdwave Customer Reviews 2025 | SoftwareReviews

3rdwave

Composite Score

6.3 /10

CX Score

6.7 /10

9 Reviews Write a Review

Claim Software

What is 3rdwave?

Control & optimize your global trade. Trade compliance and international transportation on a unique trade management platform, integrating supply chain data into operational execution and actionable business insights.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

3rdwave Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 65%
Negotiation and Contract:: 64%
Conflict Resolution:: 79%
Strategy & Innovation:: 56%
Service Experience:: 65%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 3rdwave?

12% Negative

11% Neutral

77% Positive

Pros

Trustworthy
Fair
Generous Negotitation
Friendly Negotiation

Cons

Under Delivered
Charges for Enhancements

Feature Ratings

Average 73

Carrier Management

100

Customer Relationship Management

Cargo Management

Scheduling

Freight Settlement

Fuel Management

Route and Load Optimization

Driver Management

Order Management

Analytics and Reporting

Fleet Management

Vendor Capability Ratings

Average 74

Breadth of Features

Business Value Created

Ease of Implementation

Vendor Support

Quality of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

3rdwave Reviews

Role: Operations
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Intuitive product

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Unique Features
Caring
Respectful

Genie T.

Role: Operations
Industry: Apparel
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Efficient - Some functionality could be improved.

Likeliness to Recommend

8 /10

What differentiates 3rdwave from other similar products?

3rdWave is open to customization, especially for features that can be used with other customers.

What is your favorite aspect of this product?

The ability to manage product classification and easily apply them to shipments.

What do you dislike most about this product?

Some functions could be more user-friendly.

What recommendations would you give to someone considering this product?

3rdwave is a great tool for self-filers. Since they are willing to customize to your commodity, you can easily manage products for compliance..

Pros

Helps Innovate
Trustworthy
Unique Features
Caring

Mark S.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

It's fine, but leaves a lot to be desired

Likeliness to Recommend

6 /10

What differentiates 3rdwave from other similar products?

I am not familiar with other similar products.

What is your favorite aspect of this product?

It's a step up from the system we used previously. Some of the automated features are nice.

What do you dislike most about this product?

It's not terribly user-friendly. Once information has entered the system, it is cumbersome to revise. Features that should have been implemented from the start have been slow to roll out.

What recommendations would you give to someone considering this product?

Be sure to spell out precisely what your organization needs and what each job function entails. There has been a lot of "update-as-we-go" since implementing 3W three years ago and I don't feel like we're quite where we need to be yet.

Pros

Caring
Respectful
Fair
Altruistic

Cons

Slower Product Innovation
Commodity Features
Charges for Enhancements

3rdwave

What is 3rdwave?

Company Details

Need Assistance?

3rdwave Ratings

84 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+67 Net Emotional Footprint

How much do users love 3rdwave?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Carrier Management Determines which carriers will pick up and deliver which goods.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Cargo Management Organize transaction data for delivery of goods and services. Includes tariff freight management, AWB database and management, quotes and warehouse processing.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Freight Settlement Audit. Proof of delivery, and Payment

Fuel Management Includes fuel mileage reporting, fuel usage, and fuel performance.

Route and Load Optimization Route planning and optimization of loads to the specific vehicle requirements and route options.

Driver Management Includes driver profile and qualifications, driver history, driver assignments, and driver monitoring.

Order Management Order detail, quotes, contract, weights & measures, receivables, and commercial paperwork

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Fleet Management Includes vehicle financing, maintenance and tracking, drive and speed management, fuel management, and inventory.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

3rdwave Reviews

Intuitive product

Likeliness to Recommend

Pros

Genie T.

Efficient - Some functionality could be improved.

Likeliness to Recommend

Pros

Mark S.

It's fine, but leaves a lot to be desired

Likeliness to Recommend

Pros

Cons

Feature Ratings

Carrier Management

Customer Relationship Management

Cargo Management

Scheduling

Freight Settlement

Fuel Management

Route and Load Optimization

Driver Management

Order Management

Analytics and Reporting

Fleet Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Implementation

Vendor Support

Quality of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training