3CX Inc.

3CX

Composite Score

9.0 /10

CX Score

9.2 /10

49 Reviews Write a Review

Claim Software

What is 3CX?

3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.

Company Details

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Awards & Recognition

3CX won the following awards in the Web and Video Conferencing - Midmarket category

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3CX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 3CX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 3CX?

2% Negative

6% Neutral

92% Positive

Pros

Continually Improving Product
Respectful
Includes Product Enhancements
Reliable

Feature Ratings

Average 89

Video Conferencing

Audio Conferencing VoIP

Keyboard Mouse Control

File Transfer

Instant Messaging

Screen Share

Audio Conferencing Call in Bridge

Audio Controls

Facilitator Functions

Virtual Whiteboard

Application Share

Vendor Capability Ratings

Average 88

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

3CX Reviews

Luiz H.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Great product, easy to use and great support.

Likeliness to Recommend

9 /10

What differentiates 3CX from other similar products?

What differentiates 3CX from other products I would say is how easy it is to use it, it's reliability and support.

What is your favorite aspect of this product?

My favorite aspect of 3CX is being able to call our customers at any time and have a great product that makes sure we can have a clean communication.

What do you dislike most about this product?

What I dislike the most about 3CX is that I am not able to control the sound of the ring and of the conversation apart from each other.

What recommendations would you give to someone considering this product?

I would recommend to get in touch with the company and make questions about your unique environment and make sure that 3CX can perfectly fit inside your business.

Pros

Performance Enhancing
Enables Productivity
Effective Service
Respectful

Ankush V.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

3CX is a feature-rich, cost-effective IPPBX system

Likeliness to Recommend

9 /10

What differentiates 3CX from other similar products?

3CX can be a popular choice for businesses seeking a feature-rich, flexible, and cost-effective unified communications solution. Its software-based approach, user-friendly interface, extensive features, integration capabilities, advanced mobility, and active community contribute to its appeal among organizations of various sizes.

What is your favorite aspect of this product?

Learning curve: While 3CX is relatively easy to manage, users with limited technical expertise may require some time to familiarize themselves with the system's administration console and configuration settings.

What do you dislike most about this product?

Hardware requirements for on-premises deployment: While 3CX is primarily a software-based solution, businesses considering an on-premises deployment need to ensure that their hardware meets the recommended specifications. This can involve additional costs if the existing infrastructure is not sufficient or needs upgrades.

What recommendations would you give to someone considering this product?

Start by assessing your organization's communication requirements. Consider factors such as the number of employees, expected call volumes, desired features, integration needs with existing systems (such as CRM), and scalability requirements. This evaluation will help you determine if 3CX aligns well with your specific needs.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Michelle O.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Great product, provides detailed reports

Likeliness to Recommend

8 /10

What differentiates 3CX from other similar products?

With 3CX you can listen in on calls and pull specific reports

What is your favorite aspect of this product?

The reports part you’re able to narrow it down to the tiniest detail

What do you dislike most about this product?

Sometimes you have to put a country code for a number to go through each time

What recommendations would you give to someone considering this product?

Stick to one single network provider it tends to have an issue with Wi-Fi

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

3CX

What is 3CX?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

3CX Ratings

89 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love 3CX?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Keyboard Mouse Control Host can grant or remove control

File Transfer File transfer services

Instant Messaging Real-time, text-based communication between two or more people

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

3CX Reviews

Luiz H.

Great product, easy to use and great support.

Likeliness to Recommend

Pros

Ankush V.

3CX is a feature-rich, cost-effective IPPBX system

Likeliness to Recommend

Pros

Michelle O.

Great product, provides detailed reports

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Keyboard Mouse Control

File Transfer

Instant Messaging

Screen Share

Audio Conferencing Call in Bridge

Audio Controls

Facilitator Functions

Virtual Whiteboard

Application Share

Vendor Capability Ratings

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support