3CX Logo Award Winner Product Badge
3CX Logo Award Winner Product Badge
3CX Inc.

3CX

Composite Score
9.0 /10
CX Score
9.2 /10
Category
3CX
9.0 /10

What is 3CX?

3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.

Company Details


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Awards & Recognition

3CX won the following awards in the Web and Video Conferencing - Midmarket category

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3CX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 3CX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 3CX?

2% Negative
6% Neutral
92% Positive

Pros

  • Continually Improving Product
  • Respectful
  • Includes Product Enhancements
  • Reliable

Feature Ratings

Average 89

Video Conferencing

90

Audio Conferencing VoIP

90

Keyboard Mouse Control

89

File Transfer

89

Instant Messaging

89

Screen Share

89

Audio Conferencing Call in Bridge

89

Audio Controls

89

Facilitator Functions

88

Virtual Whiteboard

83

Application Share

80

Vendor Capability Ratings

Average 88

Ease of IT Administration

91

Usability and Intuitiveness

90

Business Value Created

90

Ease of Implementation

89

Availability and Quality of Training

89

Breadth of Features

89

Quality of Features

88

Ease of Customization

87

Product Strategy and Rate of Improvement

87

Ease of Data Integration

86

Vendor Support

81

3CX Reviews

OLUWATOBI ADETUNJI A.

  • Role: Information Technology
  • Industry: Agriculture
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

An excellent VOIP product for large organization

Likeliness to Recommend

8 /10

What differentiates 3CX from other similar products?

3cx allow us to provide our workers with ability to call in house from remote location with its excellent mobile app that works on all platform.

What is your favorite aspect of this product?

The admin dashboard for configuration is very easy to use.

What do you dislike most about this product?

I have no regrets at the moment.

What recommendations would you give to someone considering this product?

It is a VoIP set up. Very easy to configure and use, Covers a large range of VoIP Phones for easy deploying.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Saves Time

Jesse V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

Easy to learn and implement

Likeliness to Recommend

8 /10

What differentiates 3CX from other similar products?

Cisco products are junk compared to this.

What is your favorite aspect of this product?

Cross platform integration is something that just works. Compared to other solutions I've used in the past, 3cx is almost always easier to manage phone calls and messaging from a business phone standpoint than any other.

What do you dislike most about this product?

I wish I didn't have to use the webapp to view pictures on desktop, but that's my biggest gripe.

What recommendations would you give to someone considering this product?

If you're looking for a phone system that's easy to learn and deploy, 3cx should definitely be considered first.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Marc B.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Excellent Product and easy to use.

Likeliness to Recommend

8 /10

What differentiates 3CX from other similar products?

Excellent product, which is inexpensive when compared with the competition out there. Perfectly suited for small businesses.

What is your favorite aspect of this product?

The entire organization can utilize the product, whether they are onsite or remote, using the Windows App or using the mobile App. It is very affordable and has great features.

What do you dislike most about this product?

Setting up conferencing is somewhat cumbersome and could be made simpler.

What recommendations would you give to someone considering this product?

If you are looking for a full function phone system at a very affordable price, look no further.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Respectful

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