What is 3CX?
3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get Assistance3CX Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on 3CX.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 3CX?
Pros
- Continually Improving Product
- Respectful
- Includes Product Enhancements
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Audio Conferencing VoIP
Keyboard Mouse Control
File Transfer
Instant Messaging
Screen Share
Audio Conferencing Call in Bridge
Audio Controls
Facilitator Functions
Virtual Whiteboard
Application Share
Vendor Capability Ratings
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
3CX Reviews
James P.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Mar 2023
Don't let the investment fool you, it really is th
Likeliness to Recommend
What differentiates 3CX from other similar products?
Cost totally. You can't believe the cost difference between it and competing products. You can really find value with 3CX and have a very robust phone system.
What is your favorite aspect of this product?
Ease of management
What do you dislike most about this product?
Some features are a bit difficult to find in the structure of the menus.
What recommendations would you give to someone considering this product?
Do not throw this product out of consideration because it is 50% less than competing products. It is a very robust, usable product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Seth H.
- Role: C-Level
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Nov 2023
Expensive and our staff does not use the features
Likeliness to Recommend
What differentiates 3CX from other similar products?
I think there are lots of products similar
What is your favorite aspect of this product?
The app is really easy to use.
What do you dislike most about this product?
With so many platforms like microsoft teams, slack, and others, its tough to get people to use 3cx and office phones
What recommendations would you give to someone considering this product?
If people will use it, that's great.
Pros
- Caring
- Over Delivered
- Reliable
- Enables Productivity
Cons
- Commodity Features
- Less Effective Service
- Less Performance Enhancing
Please tell us why you think this review should be flagged.
Tyra R.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2023
Good for the time being
Likeliness to Recommend
What differentiates 3CX from other similar products?
The similarities to real phones, with voicemail.
What is your favorite aspect of this product?
The connection it provided for us working at home without company phones
What do you dislike most about this product?
Sometimes it crashed and dropped calls.
What recommendations would you give to someone considering this product?
To May it tailored to your companies practices as much as possible. Think it’s work in a customer service setting quite well.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.