3CX Logo Award Winner Product Badge
3CX Logo Award Winner Product Badge
3CX Inc.

3CX

Composite Score
9.0 /10
CX Score
9.2 /10
Category
3CX
9.0 /10

What is 3CX?

3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.

Company Details


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Awards & Recognition

3CX won the following awards in the Web and Video Conferencing - Midmarket category

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3CX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 3CX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 3CX?

2% Negative
6% Neutral
92% Positive

Pros

  • Continually Improving Product
  • Respectful
  • Includes Product Enhancements
  • Reliable

Feature Ratings

Average 89

Video Conferencing

90

Audio Conferencing VoIP

90

Keyboard Mouse Control

89

File Transfer

89

Instant Messaging

89

Screen Share

89

Audio Conferencing Call in Bridge

89

Audio Controls

89

Facilitator Functions

88

Virtual Whiteboard

83

Application Share

80

Vendor Capability Ratings

Average 88

Ease of IT Administration

91

Usability and Intuitiveness

90

Business Value Created

90

Ease of Implementation

89

Availability and Quality of Training

89

Breadth of Features

89

Quality of Features

88

Ease of Customization

87

Product Strategy and Rate of Improvement

87

Ease of Data Integration

86

Vendor Support

81

3CX Reviews

James P.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Don't let the investment fool you, it really is th

Likeliness to Recommend

10 /10

What differentiates 3CX from other similar products?

Cost totally. You can't believe the cost difference between it and competing products. You can really find value with 3CX and have a very robust phone system.

What is your favorite aspect of this product?

Ease of management

What do you dislike most about this product?

Some features are a bit difficult to find in the structure of the menus.

What recommendations would you give to someone considering this product?

Do not throw this product out of consideration because it is 50% less than competing products. It is a very robust, usable product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Seth H.

  • Role: C-Level
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Expensive and our staff does not use the features

Likeliness to Recommend

3 /10

What differentiates 3CX from other similar products?

I think there are lots of products similar

What is your favorite aspect of this product?

The app is really easy to use.

What do you dislike most about this product?

With so many platforms like microsoft teams, slack, and others, its tough to get people to use 3cx and office phones

What recommendations would you give to someone considering this product?

If people will use it, that's great.

Pros

  • Caring
  • Over Delivered
  • Reliable
  • Enables Productivity

Cons

  • Commodity Features
  • Less Effective Service
  • Less Performance Enhancing

Tyra R.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Good for the time being

Likeliness to Recommend

6 /10

What differentiates 3CX from other similar products?

The similarities to real phones, with voicemail.

What is your favorite aspect of this product?

The connection it provided for us working at home without company phones

What do you dislike most about this product?

Sometimes it crashed and dropped calls.

What recommendations would you give to someone considering this product?

To May it tailored to your companies practices as much as possible. Think it’s work in a customer service setting quite well.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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