3CX Inc.

3CX

Composite Score

9.0 /10

CX Score

9.2 /10

49 Reviews Write a Review

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What is 3CX?

3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.

Company Details

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Awards & Recognition

3CX won the following awards in the Web and Video Conferencing - Midmarket category

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3CX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 3CX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 3CX?

2% Negative

6% Neutral

92% Positive

Pros

Continually Improving Product
Respectful
Includes Product Enhancements
Reliable

Feature Ratings

Average 89

Video Conferencing

Audio Conferencing VoIP

Keyboard Mouse Control

File Transfer

Instant Messaging

Screen Share

Audio Conferencing Call in Bridge

Audio Controls

Facilitator Functions

Virtual Whiteboard

Application Share

Vendor Capability Ratings

Average 88

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

3CX Reviews

Peace R.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Fantastic Communication Solutions tool!

Likeliness to Recommend

9 /10

What differentiates 3CX from other similar products?

3CX differentiates itself from other similar products in a number of ways. Firstly, it is a software-based IP PBX system, meaning it can be installed on-premise or hosted in the cloud, giving businesses the flexibility to choose the option that best suits their needs. Also, 3CX offers a wide range of features, such as unified communications, presence, video conferencing, and more, allowing users to customize their experience to fit their specific requirements. Finally, 3CX is an open-source platform, meaning businesses can take advantage of its scalability and cost-effectiveness.

What is your favorite aspect of this product?

My favorite aspect of 3CX is its versatility. It offers a wide range of features that make it an ideal choice for businesses of all sizes. It is easy to use, and its cloud-based platform allows for remote access and collaboration. The system also allows for customization, so businesses can tailor it to their needs. Additionally, 3CX is affordable, making it an attractive option for businesses on a budget.

What do you dislike most about this product?

I dislike the fact that 3CX is not as user-friendly as some of the other phone systems on the market. It can be difficult to navigate, and the user interface is not as intuitive as other systems. Additionally, 3CX does not have as many features as some of the other systems, which can be a problem for businesses that need more advanced features. Finally, 3CX can be expensive, making it difficult for smaller businesses to afford.

What recommendations would you give to someone considering this product?

If you are considering 3CX for your business, I would highly recommend it. It is an incredibly powerful and reliable VoIP phone system that provides a wide range of features and benefits. It is also very user-friendly and easy to set up. 3CX offers an excellent customer support team that can help you with any issues you may have. Furthermore, 3CX is very cost-effective, making it an excellent choice for businesses of any size. All in all, 3CX is an excellent choice for anyone looking for a reliable and cost-effective VoIP system.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Iryna Z.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Easy to use and to configure on PC/cell phone

Likeliness to Recommend

10 /10

What differentiates 3CX from other similar products?

3CX is very easy to use and to configure, in our company everyone was able to install 3CX app on their desktops and phones with minimum help from IT dept., it's very intuitive and quick to install.

What is your favorite aspect of this product?

Phone calls are of good quality, the sound is clear and there is no delay, 3CX has many capabilities and it's used as a company switchboard for our technical, sales and administrative departments.

What do you dislike most about this product?

there is nothing to dislike, 3CX does its job perfectly

What recommendations would you give to someone considering this product?

I would recommend installing the app both on your cellphone and on your desktop, this way you can use it anytime and answer your office number from home or any other location

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Yasar P.

Role: Industry Specific Role
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

ease of starting a call are fantastic

Likeliness to Recommend

10 /10

What differentiates 3CX from other similar products?

The speed and ease of starting a call are fantastic. It just needs a click. Also, it doesn't have much to write after the call as in the whole summary like in Ring , so it saves time and makes the work smooth. Its an every day application for me . Its very easy use .

What is your favorite aspect of this product?

colleague groups titled and group messaging is for me favorite

What do you dislike most about this product?

sometimes due to some network issues there will be some glitches happening while using the app . It reduce the performance of the application . That is the main concern

What recommendations would you give to someone considering this product?

Turkish language support is needed. Please provide

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

3CX

What is 3CX?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

3CX Ratings

89 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love 3CX?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Keyboard Mouse Control Host can grant or remove control

File Transfer File transfer services

Instant Messaging Real-time, text-based communication between two or more people

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

3CX Reviews

Peace R.

Fantastic Communication Solutions tool!

Likeliness to Recommend

Pros

Iryna Z.

Easy to use and to configure on PC/cell phone

Likeliness to Recommend

Pros

Yasar P.

ease of starting a call are fantastic

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Keyboard Mouse Control

File Transfer

Instant Messaging

Screen Share

Audio Conferencing Call in Bridge

Audio Controls

Facilitator Functions

Virtual Whiteboard

Application Share

Vendor Capability Ratings

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support