1Password Logo Award Winner Product Badge
1Password Logo Award Winner Product Badge
1Password

1Password

Composite Score
9.0 /10
CX Score
9.1 /10
Category
1Password
9.0 /10

What is 1Password?

1Password saves all your passwords and encrypts them with your Master Password – which only you know. To sign in to an account, just click or tap to fill your details with 1Password. 1Password Extended Access Management secures user access across every identity, device, application, and location. So you can ensure all passwords are secure, even in unapproved apps, and guide employees toward approved applications.

Company Details


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Awards & Recognition

1Password won the following awards in the Password Management category

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1Password Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 1Password.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
97%
Negotiation and Contract:
89%
Conflict Resolution:
92%
Strategy & Innovation:
91%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 1Password?

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0% Negative
1% Neutral
99% Positive

Pros

  • Enables Productivity
  • Security Protects
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Autosave and Autofill

91

Credential Management

90

AD/LDAP Sync

88

Work and Personal

88

Password Generator

88

Access From Multiple Devices

88

Encryption and Decryption

87

Multi-Factor Authentication (MFA)

86

Dashboard

86

Team Management

85

Vault for Each User

85

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

85

Ease of Implementation

84

Ease of IT Administration

84

Quality of Features

84

Business Value Created

84

Breadth of Features

82

Ease of Data Integration

81

Ease of Customization

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

79

1Password Reviews

Surya P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Secure and User-Friendly, but Premium Price Point

Likeliness to Recommend

10 /10

What differentiates 1Password from other similar products?

1Password is known for its sophisticated security features, such as strong encryption and several vaults for storing information. It is well known for its user-friendly interface and seamless integration across devices and platforms. Standout features include Travel Mode, which can hide selected passwords during travel, and the ability to manage and share passwords securely among families or teams.​

What is your favorite aspect of this product?

Many customers like 1Password's ability to generate strong, unique passwords, as well as the simplicity of its autofill features, which save time and increase security. The Watchtower function, which notifies users to security breaches and overused or weak passwords, is also highly regarded in maintaining password hygiene.

What do you dislike most about this product?

Some customers find membership price less tempting, particularly when sophisticated functions are required. Furthermore, the requirement to actively engage with the software for certain operations, such as logging in or entering information, which may be automated, is a typical complaint. There are additional criticisms concerning the design and functionality of recent versions of the software, specifically the user interface and search capability.​

What recommendations would you give to someone considering this product?

For individuals contemplating 1Password, I recommend that they take advantage of the free trial to fully explore its features. Pay attention to the setup process and make sure you're comfortable with the manual interaction needs. Evaluate your need for features such as Travel Mode and family sharing choices, which might be really useful depending on your circumstances. Finally, examine the cost-value balance, as 1Password is a premium product that offers vast functionality for a monthly fee.​

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brandon L.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Secure and unique passwords

Likeliness to Recommend

9 /10

What differentiates 1Password from other similar products?

It stands out for its automatic synchronization capability that ensures that you always have your passwords up to date and available. It has an integrated password generator that creates secure and unique combinations for each account. It allows us to share passwords securely with the work team.

What is your favorite aspect of this product?

I like the ability to generate secure and unique passwords, as well as the synchronization across all my devices, gives me peace of mind and convenience in my day-to-day work. In addition, the integration with two-factor authentication and automatic form filling are very useful features that streamline my online tasks.

What do you dislike most about this product?

As for aspects that could be improved, the subscription price may be considered a bit high for some users, especially if they only need a basic password management solution.

What recommendations would you give to someone considering this product?

This is a leading solution for secure password management. Its unique features, such as strong password generation, synchronization across devices and the ability to securely share passwords, make this platform a reliable choice for protecting our online credentials.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

Camila C.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use

Likeliness to Recommend

9 /10

What differentiates 1Password from other similar products?

It is easier to use

What is your favorite aspect of this product?

The application

What do you dislike most about this product?

The first time, it is not easy to use

What recommendations would you give to someone considering this product?

You will like it! It is super useful

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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