1Password Customer Reviews 2024

1Password

Composite Score

9.0 /10

CX Score

9.1 /10

81 Reviews Write a Review

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What is 1Password?

1Password saves all your passwords and encrypts them with your Master Password – which only you know. To sign in to an account, just click or tap to fill your details with 1Password. 1Password Extended Access Management secures user access across every identity, device, application, and location. So you can ensure all passwords are secure, even in unapproved apps, and guide employees toward approved applications.

Company Details

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Awards & Recognition

1Password won the following awards in the Password Management category

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2023 Data Quadrant Gold Medalist

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

1Password Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 1Password.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 1Password?

0% Negative

1% Neutral

99% Positive

Pros

Enables Productivity
Performance Enhancing
Reliable
Security Protects

Feature Ratings

Average 85

Autosave and Autofill

Credential Management

AD/LDAP Sync

Password Generator

Work and Personal

Access From Multiple Devices

Encryption and Decryption

Team Management

Dashboard

Multi-Factor Authentication (MFA)

Vault for Each User

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

1Password Reviews

Sam M.

Role: Human Resources
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Best way to Secure Passwords

Likeliness to Recommend

9 /10

What differentiates 1Password from other similar products?

1Password is a highly secure and user-friendly password management solution.

What is your favorite aspect of this product?

The platform's use of end-to-end encryption and secure vaults ensures that sensitive information, including passwords and confidential notes, remains protected

What do you dislike most about this product?

The user interface could benefit from more customization options

What recommendations would you give to someone considering this product?

New users should take advantage of 1Password's comprehensive security features, including two-factor authentication and secure sharing options

Pros

Enables Productivity
Acts with Integrity
Generous Negotitation
Helps Innovate

victoria G.

Role: Information Technology
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to implement and easy to administer!

Likeliness to Recommend

9 /10

What differentiates 1Password from other similar products?

The ease of use for end users is very important to us, especially when on boarding. We are a fully remote team so having a secure method of sharing passwords, payment details etc. is essential. We are also a start up, so we wanted to ensure we were using a trusted supplier.

What is your favorite aspect of this product?

The MFA, before they introduced this we were using a separate piece of software and users would often link account to their phones, which is problematic when people leave or change numbers.

What do you dislike most about this product?

The cost. We are a small not for profit and this is a bit commitment for us. However, security is important.

What recommendations would you give to someone considering this product?

I would recommend as implementation and administration for 1Password has been super easy. I see no reason why we would change in the foreseeable future.

Pros

Saves Time
Reliable
Enables Productivity
Efficient Service

Cons

Commodity Features
Vendor Friendly Policies
Vendor's Interest First

Shubham A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Secure, User-Friendly Password Manager with Robust

Likeliness to Recommend

10 /10

What differentiates 1Password from other similar products?

1Password stands out from other password managers with its unique Secret Key encryption, providing an extra layer of security and making it a top choice for businesses and individuals alike.

What is your favorite aspect of this product?

My favorite aspect of 1Password is its ability to securely store and manage passwords across multiple devices and platforms.

What do you dislike most about this product?

One aspect I dislike about 1Password is its pricing structure. While the free version offers basic password management features, it lacks many of the advanced features that I find valuable, such as secure password sharing and multi-user access.

What recommendations would you give to someone considering this product?

I would highly recommend 1Password to anyone looking for a secure and user-friendly password manager.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

1Password

What is 1Password?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

1Password Ratings

93 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love 1Password?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Credential Management Software provides credential management and retrieval functionality.

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Password Generator Software includes the ability for users to generate strong passwords.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Team Management Create and manage team members. Items can be shared across team members.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Vault for Each User Each user has access to their own password vault.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

1Password Reviews

Sam M.

Best way to Secure Passwords

Likeliness to Recommend

Pros

victoria G.

Easy to implement and easy to administer!

Likeliness to Recommend

Pros

Cons

Shubham A.

Secure, User-Friendly Password Manager with Robust

Likeliness to Recommend

Pros

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Feature Ratings

Autosave and Autofill

Credential Management

AD/LDAP Sync

Password Generator

Work and Personal

Access From Multiple Devices

Encryption and Decryption

Team Management

Dashboard

Multi-Factor Authentication (MFA)

Vault for Each User

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support