1Password Customer Reviews 2024

1Password

Composite Score

9.0 /10

CX Score

9.1 /10

81 Reviews Write a Review

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What is 1Password?

1Password saves all your passwords and encrypts them with your Master Password – which only you know. To sign in to an account, just click or tap to fill your details with 1Password. 1Password Extended Access Management secures user access across every identity, device, application, and location. So you can ensure all passwords are secure, even in unapproved apps, and guide employees toward approved applications.

Company Details

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Awards & Recognition

1Password won the following awards in the Password Management category

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2023 Data Quadrant Gold Medalist

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

1Password Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 1Password.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 1Password?

0% Negative

1% Neutral

99% Positive

Pros

Enables Productivity
Performance Enhancing
Reliable
Security Protects

Feature Ratings

Average 85

Autosave and Autofill

Credential Management

AD/LDAP Sync

Password Generator

Work and Personal

Access From Multiple Devices

Encryption and Decryption

Team Management

Dashboard

Multi-Factor Authentication (MFA)

Vault for Each User

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

1Password Reviews

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Easy to use, many integrations, and secure

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Lakshmi S.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Amazing Password and Vaults manager

Likeliness to Recommend

9 /10

What differentiates 1Password from other similar products?

Secure Vaults storing with different categories and give us good preview. Secure sharing across teams and easy to administer teams.

What is your favorite aspect of this product?

Encryption notes which is very secure and enable API capabilities to use it in Server Automation. Strong Password generator for temp password.

What do you dislike most about this product?

limited browser support. performance on safari browser is poor, doesn't work properly. always had to use google chrome

What recommendations would you give to someone considering this product?

If any one looking password manager for business needs, then 1Pssword is the best which enables to share notes securely across teams.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Surya P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Secure and User-Friendly, but Premium Price Point

Likeliness to Recommend

10 /10

What differentiates 1Password from other similar products?

1Password is known for its sophisticated security features, such as strong encryption and several vaults for storing information. It is well known for its user-friendly interface and seamless integration across devices and platforms. Standout features include Travel Mode, which can hide selected passwords during travel, and the ability to manage and share passwords securely among families or teams.

What is your favorite aspect of this product?

Many customers like 1Password's ability to generate strong, unique passwords, as well as the simplicity of its autofill features, which save time and increase security. The Watchtower function, which notifies users to security breaches and overused or weak passwords, is also highly regarded in maintaining password hygiene.

What do you dislike most about this product?

Some customers find membership price less tempting, particularly when sophisticated functions are required. Furthermore, the requirement to actively engage with the software for certain operations, such as logging in or entering information, which may be automated, is a typical complaint. There are additional criticisms concerning the design and functionality of recent versions of the software, specifically the user interface and search capability.

What recommendations would you give to someone considering this product?

For individuals contemplating 1Password, I recommend that they take advantage of the free trial to fully explore its features. Pay attention to the setup process and make sure you're comfortable with the manual interaction needs. Evaluate your need for features such as Travel Mode and family sharing choices, which might be really useful depending on your circumstances. Finally, examine the cost-value balance, as 1Password is a premium product that offers vast functionality for a monthly fee.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

1Password

What is 1Password?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

1Password Ratings

93 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love 1Password?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Credential Management Software provides credential management and retrieval functionality.

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Password Generator Software includes the ability for users to generate strong passwords.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Team Management Create and manage team members. Items can be shared across team members.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Vault for Each User Each user has access to their own password vault.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

1Password Reviews

Easy to use, many integrations, and secure

Likeliness to Recommend

Pros

Lakshmi S.

Amazing Password and Vaults manager

Likeliness to Recommend

Pros

Surya P.

Secure and User-Friendly, but Premium Price Point

Likeliness to Recommend

Pros

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Feature Ratings

Autosave and Autofill

Credential Management

AD/LDAP Sync

Password Generator

Work and Personal

Access From Multiple Devices

Encryption and Decryption

Team Management

Dashboard

Multi-Factor Authentication (MFA)

Vault for Each User

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support