1Password Customer Reviews 2024

1Password

Composite Score

9.0 /10

CX Score

9.1 /10

81 Reviews Write a Review

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What is 1Password?

1Password saves all your passwords and encrypts them with your Master Password – which only you know. To sign in to an account, just click or tap to fill your details with 1Password. 1Password Extended Access Management secures user access across every identity, device, application, and location. So you can ensure all passwords are secure, even in unapproved apps, and guide employees toward approved applications.

Company Details

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Awards & Recognition

1Password won the following awards in the Password Management category

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2023 Data Quadrant Gold Medalist

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

1Password Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 1Password.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 1Password?

0% Negative

1% Neutral

99% Positive

Pros

Enables Productivity
Performance Enhancing
Reliable
Security Protects

Feature Ratings

Average 85

Autosave and Autofill

Credential Management

AD/LDAP Sync

Password Generator

Work and Personal

Access From Multiple Devices

Encryption and Decryption

Team Management

Dashboard

Multi-Factor Authentication (MFA)

Vault for Each User

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

1Password Reviews

Kyle L.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates 1Password from other similar products?

Easy to use, so many features, great interface.

What is your favorite aspect of this product?

User interface is very intuitive and easy to use. Autofill works extremely well. OTP and Passcode functionality are best in class.

What do you dislike most about this product?

Nothing at the moment.

What recommendations would you give to someone considering this product?

Don't look any further unless you have an extraordinary use case that it does not support.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Valeria d.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Keeps your accounts safe!

Likeliness to Recommend

8 /10

What differentiates 1Password from other similar products?

I used this for a while at my current company. It was out preferred password sharing method for a while. I think it's very easy to use, safe and prevents team members from manually saving passwords and exposing sensitive data. The fact that 1Password is not only an extension but also has a web app is very useful. Additionally, having different vaults is extremely helpful for you to share passwords with your teammates but only the ones you want to share.

What is your favorite aspect of this product?

Having different vaults.

What do you dislike most about this product?

I don't think there's something I don't like about the product. It's very functional and easy to use.

What recommendations would you give to someone considering this product?

Make sure to understand how vaults work. Rewuest your team to use this instead of manually sharing passwords, I know that at the beginning it can look difficult to use when you're so used to copy/paste passwords. Make sure to understand the product and give it a few minutes to set it up and you'll be ready to use it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Georgina D.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Our #1 vault for sharing credentials between users

Likeliness to Recommend

9 /10

What differentiates 1Password from other similar products?

Acceptable pricing, splendid security

What is your favorite aspect of this product?

Ability to quickly share passwords via link, ability to set the link to expire/be used once or more times. It's significantly safer than simply sharing the credentials as plain text.

What do you dislike most about this product?

It often requires reauthorization which can be annoying, it's a must for security though

What recommendations would you give to someone considering this product?

If you are looking for a solution for your company, 1Password should be your first consideration. It's super flexible and works well with huge teams.

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Cons

Slower Product Innovation

1Password

What is 1Password?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

1Password Ratings

93 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love 1Password?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Credential Management Software provides credential management and retrieval functionality.

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Password Generator Software includes the ability for users to generate strong passwords.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Team Management Create and manage team members. Items can be shared across team members.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Vault for Each User Each user has access to their own password vault.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

1Password Reviews

Kyle L.

Fantastic product!

Likeliness to Recommend

Pros

Valeria d.

Keeps your accounts safe!

Likeliness to Recommend

Pros

Georgina D.

Our #1 vault for sharing credentials between users

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Autosave and Autofill

Credential Management

AD/LDAP Sync

Password Generator

Work and Personal

Access From Multiple Devices

Encryption and Decryption

Team Management

Dashboard

Multi-Factor Authentication (MFA)

Vault for Each User

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support