1Password Customer Reviews 2024

1Password

Composite Score

9.0 /10

CX Score

9.1 /10

81 Reviews Write a Review

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What is 1Password?

1Password saves all your passwords and encrypts them with your Master Password – which only you know. To sign in to an account, just click or tap to fill your details with 1Password. 1Password Extended Access Management secures user access across every identity, device, application, and location. So you can ensure all passwords are secure, even in unapproved apps, and guide employees toward approved applications.

Company Details

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Awards & Recognition

1Password won the following awards in the Password Management category

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2023 Data Quadrant Gold Medalist

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

1Password Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 1Password.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 1Password?

0% Negative

1% Neutral

99% Positive

Pros

Enables Productivity
Performance Enhancing
Reliable
Security Protects

Feature Ratings

Average 85

Autosave and Autofill

Credential Management

AD/LDAP Sync

Password Generator

Work and Personal

Access From Multiple Devices

Encryption and Decryption

Team Management

Dashboard

Multi-Factor Authentication (MFA)

Vault for Each User

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

1Password Reviews

Andersen Y.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

THE standard password manager for any company

Likeliness to Recommend

10 /10

What differentiates 1Password from other similar products?

1Passwords UI is just super simple and intuitive.

What is your favorite aspect of this product?

It's integrated into my browser and suggests passwords in a timely manner.

What do you dislike most about this product?

Some of the administrative functionality needs to be carried out in the web app and can't be done in the desktop app.

What recommendations would you give to someone considering this product?

Assess the needs of your employees and the security practices you want to adhere to before making your decision.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Charles F.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Life changing password solution for any team

Likeliness to Recommend

10 /10

What differentiates 1Password from other similar products?

Well, the likely most common method for password management likely consists of IT departments simply requiring periodic password changes, which certain criteria for the strength of password. However, that still likely leaves most people storing passwords locally in an excel file or word doc. Plus, many are likely to repeat passwords. It's an exhausting and risky mode of operation. So comparing to those it's really no comparison, 1Password will improve the safety and efficiency in every category. However, in comparing to other providers such as LastPass, it can be almost a toss up. They do offer similar security features and functionality.

What is your favorite aspect of this product?

The browser extension allowing for ease in login with stored passwords and storage of new credentials directly from a website.

What do you dislike most about this product?

As previously mentioned I believe an automatic prompt and/or process to change passwords periodically would be helpful.

What recommendations would you give to someone considering this product?

Do it and never look back. Use it in all of your personal and professional settings. Just don't lose your Secret Key!

Pros

Reliable
Enables Productivity
Security Protects
Inspires Innovation

Muhammed A.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

1Password is a very safe, secure and easy to use.

Likeliness to Recommend

8 /10

What differentiates 1Password from other similar products?

the easy of use and the UI perfect experience

What is your favorite aspect of this product?

Browser extensions, it Supports most platforms and browsers even the Dark Web monitoring.

What do you dislike most about this product?

No one-click password updates, Also there is no phone or chat support for lower-level memberships

What recommendations would you give to someone considering this product?

this product is very worthy, Considering how safe is 1Password, even if it does not offer a free version like LastPass, for example, it provides all the must-have features you’ll ever need. And for a company or a family that needs to share permissions.

Pros

Reliable
Caring
Friendly Negotiation
Efficient Service

Cons

Less Inspiring
Vendor's Interest First

1Password

What is 1Password?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

1Password Ratings

93 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love 1Password?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Credential Management Software provides credential management and retrieval functionality.

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Password Generator Software includes the ability for users to generate strong passwords.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Team Management Create and manage team members. Items can be shared across team members.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Vault for Each User Each user has access to their own password vault.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

1Password Reviews

Andersen Y.

THE standard password manager for any company

Likeliness to Recommend

Pros

Charles F.

Life changing password solution for any team

Likeliness to Recommend

Pros

Muhammed A.

1Password is a very safe, secure and easy to use.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Autosave and Autofill

Credential Management

AD/LDAP Sync

Password Generator

Work and Personal

Access From Multiple Devices

Encryption and Decryption

Team Management

Dashboard

Multi-Factor Authentication (MFA)

Vault for Each User

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support