1Password Customer Reviews 2024

1Password

Composite Score

9.0 /10

CX Score

9.1 /10

81 Reviews Write a Review

Claim Software

What is 1Password?

1Password saves all your passwords and encrypts them with your Master Password – which only you know. To sign in to an account, just click or tap to fill your details with 1Password. 1Password Extended Access Management secures user access across every identity, device, application, and location. So you can ensure all passwords are secure, even in unapproved apps, and guide employees toward approved applications.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

1Password won the following awards in the Password Management category

Filter By

2023 Data Quadrant Gold Medalist

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

1Password Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 1Password.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 1Password?

0% Negative

1% Neutral

99% Positive

Pros

Enables Productivity
Performance Enhancing
Reliable
Security Protects

Feature Ratings

Average 85

Autosave and Autofill

Credential Management

AD/LDAP Sync

Password Generator

Work and Personal

Access From Multiple Devices

Encryption and Decryption

Team Management

Dashboard

Multi-Factor Authentication (MFA)

Vault for Each User

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

1Password Reviews

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Feb 2022

excellent product, protects sensitive material

Likeliness to Recommend

9 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Alan P.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Commodity tool but works really well cross devices

Likeliness to Recommend

10 /10

What differentiates 1Password from other similar products?

It integrates well across multiple devices and applications, such as browsers. It can be clunky at times but it's clean

What is your favorite aspect of this product?

Multi device integration and the password generator.

What do you dislike most about this product?

sometimes creates multiple entries and can prompt a little too often

What recommendations would you give to someone considering this product?

It's solid and easy to use. We went for it and are still using it. Policy enforcement needs more development.

Pros

Security Protects
Reliable
Performance Enhancing
Enables Productivity

Cons

Slower Product Innovation
Commodity Features

Mohsin Ali B.

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

This is a lifesaving product. A must need product

Likeliness to Recommend

9 /10

What differentiates 1Password from other similar products?

1Password is a must need a product for all organisations as it's one of the safest available in the market. We have been using KeePass before which was an open-source password manager. The difference was we never got a threat of being hacked or even close, we have been secure with password sharing with one another and this product has helped us be productive and open with one another.

What is your favorite aspect of this product?

My favourite aspect of 1password is the password manager, how it generates 2FA codes for all employees who wants to share the passwords for one single main account as such as our Youtube channel is shared by all employees and to make it secure we use 2FA, now we have employees in 50 countries, instead of one person managing all passwords we have used 1Password as our Password manager. It has helped us in many ways and saved us 1000s of hours of struggle that we faced before.

What do you dislike most about this product?

Until now except for the regular updates I have not encountered any problems with 1Password which would put me off from the product.

What recommendations would you give to someone considering this product?

I would highly recommend this product to any business no matter what size your business has this is an essential product and we have wasted many hours on other alternatives but 1Password has been the most secure, easy to use for anyone (Me being a non-technical guy using it within first 20 minutes) and its the most productive "Must have the product" in the market.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

1Password

What is 1Password?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

1Password Ratings

93 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love 1Password?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Credential Management Software provides credential management and retrieval functionality.

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Password Generator Software includes the ability for users to generate strong passwords.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Team Management Create and manage team members. Items can be shared across team members.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Vault for Each User Each user has access to their own password vault.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

1Password Reviews

excellent product, protects sensitive material

Likeliness to Recommend

Pros

Alan P.

Commodity tool but works really well cross devices

Likeliness to Recommend

Pros

Cons

Mohsin Ali B.

This is a lifesaving product. A must need product

Likeliness to Recommend

Pros

Most Popular 1Password Comparisons

Bitwarden

Keeper

LastPass

Zoho Vault

NordPass

Dashlane

Feature Ratings

Autosave and Autofill

Credential Management

AD/LDAP Sync

Password Generator

Work and Personal

Access From Multiple Devices

Encryption and Decryption

Team Management

Dashboard

Multi-Factor Authentication (MFA)

Vault for Each User

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support