Top Verint Experience Management Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Designed by security intelligence experts, Verint’s Experience Management platform is a vital tool for the collection and analysis of non-stop data from the open source web, social networks, blogs, news sites, and from the deep web and darknets. Covertly uncover, analyze, and even interact with the internet’s never-ending trail of clues to build suspect profiles, reconstruct social circles, engage targets, and generate evidence.
Common Features
Text Analytics | Multi-Channel Data Collection | API Framework | Dashboards, Analytics and Reporting | Questionnaire Design/Survey Builder | Sentiment Analytics | Data Visualization | Alerts
7.0
Composite
Score
+79
Emotional
Footprint
12
Reviews
Best Alternatives and Competitors to Verint Experience Management
Compare how Verint Experience Management stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
Gainsight
Gainsight Customer Success
8.6
Composite
Score
+85
Emotional
Footprint
48
Reviews
Reviews Say
Compared to Verint Experience Management, Gainsight Customer Success is:
Easier to Use
Better at Integrating
More Transparent
Easier to Implement
Better at Support
Better at Training
Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.
SandSIV Switzerland Ltd.
sandsiv+
8.4
Composite
Score
+97
Emotional
Footprint
31
Reviews
Reviews Say
Compared to Verint Experience Management, sandsiv+ is:
Better at Support
Easier to Implement
Better at Integrating
More Transparent
Better at Training
Easier to Use
sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization and configuration.
Adobe Systems
Adobe Analytics
8.2
Composite
Score
+95
Emotional
Footprint
21
Reviews
Reviews Say
Compared to Verint Experience Management, Adobe Analytics is:
Better at Integrating
Better at Support
Easier to Use
More Reliable
Easier to Implement
More Transparent
It might be a campaign that’s underperforming. Or you need to know which content will inspire your customer. Maybe you just want time to look for the insights that really matter — the ones only you can find. Whatever the challenge — from basic web tracking to creating a culture of insight where data is infused into every action on every team — Adobe Analytics can help.
Momentive
SurveyMonkey Enterprise
7.9
Composite
Score
+80
Emotional
Footprint
45
Reviews
Reviews Say
Compared to Verint Experience Management, SurveyMonkey Enterprise is:
Easier to Use
Easier to Implement
Better at Integrating
Better at Training
Better at Support
Less Inspiring
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Forsta
Forsta
7.8
Composite
Score
+93
Emotional
Footprint
26
Reviews
Reviews Say
Compared to Verint Experience Management, Forsta is:
Better at Integrating
More Reliable
Easier to Implement
More Transparent
More Caring
Easier to Use
Forsta is an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology is designed to discover, analyze and share smart insights packed with real action potential, and help organizations better understand the full Human Experiences of their audiences.
Hotjar
Hotjar
7.7
Composite
Score
+87
Emotional
Footprint
14
Reviews
Reviews Say
Compared to Verint Experience Management, Hotjar is:
More Transparent
Easier to Implement
Easier to Use
More Reliable
Better at Integrating
Better at Training
Hotjar is a behavior analytics and product experience insights service that helps you empathize and understand your users, and get their feedback through tools like heatmaps, session recordings, and surveys. Hotjar complements the data and insights you get from traditional web analytics tools like Google Analytics. It’s an industry-leading and easy-to-use service that combines user behavior analysis, product experience insights, and website feedback tools to help you understand what’s actually happening on your site, what your users care about, and what they have to say.
Ask Nicely
AskNicely
7.5
Composite
Score
+87
Emotional
Footprint
20
Reviews
Reviews Say
Compared to Verint Experience Management, AskNicely is:
Easier to Implement
Easier to Use
Better at Support
Better at Integrating
More Transparent
Less Inspiring
AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. AskNicely measures every customer experience, coaches and motivates your frontline teams, and makes every location perform like your best.
SurveySparrow Inc
SurveySparrow
7.5
Composite
Score
+78
Emotional
Footprint
28
Reviews
Reviews Say
Compared to Verint Experience Management, SurveySparrow is:
Easier to Use
Easier to Implement
Better at Integrating
Less Respectful
Less Caring
Less Inspiring
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Medallia Inc.
Medallia Experience Cloud
7.3
Composite
Score
+74
Emotional
Footprint
26
Reviews
Reviews Say
Compared to Verint Experience Management, Medallia Experience Cloud is:
Easier to Use
Easier to Implement
Better at Training
Less Inspiring
Less Respectful
Less Caring
Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions.
Qualtrics
Qualtrics CustomerXM
7.2
Composite
Score
+83
Emotional
Footprint
22
Reviews
Reviews Say
Compared to Verint Experience Management, Qualtrics CustomerXM is:
Easier to Implement
Better at Support
More Transparent
Better at Training
Better at Integrating
Less Caring
With Qualtrics CustomerXM, you get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, so you can gain a holistic understanding of your customers’ experiences and take the right actions that drive meaningful impact.
Concentrix Corp
ConcentrixCX
7.2
Composite
Score
+88
Emotional
Footprint
13
Reviews
Reviews Say
Compared to Verint Experience Management, ConcentrixCX is:
More Transparent
Easier to Use
More Caring
Easier to Implement
Better at Support
Less Innovative
Concentrix is a CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. ConcentrixC is a VOC feedback platform that was purpose built to improve experiences. By combining the powerful insights from ConcentrixCX with people-led root cause analysis, action planning, and business strategy, you will quickly accelerate the impact of your program.
Alchemer LLC
Alchemer
7.1
Composite
Score
+70
Emotional
Footprint
22
Reviews
Reviews Say
Compared to Verint Experience Management, Alchemer is:
Easier to Use
Easier to Implement
Less Inspiring
Less Caring
Less Efficient
Less Innovative
Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.
Questback
QuestionPro CX
6.8
Composite
Score
+62
Emotional
Footprint
10
Reviews
Reviews Say
Compared to Verint Experience Management, QuestionPro CX is:
Less Innovative
Less Inspiring
Less Efficient
Less Caring
Less Transparent
Less Reliable
Create strategies to continually meet the ever-evolving customer experience. Share insights with employees and frontline managers to design an exceptional customer experience. With QuestionPro CX software, you can close the feedback loop using a ticketing system. This ticketing system can reduce the churn rate and eventually convert your detractors into promoters.
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