Top Gainsight Customer Success Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.
Common Features
Text Analytics | Multi-Channel Data Collection | API Framework | Dashboards, Analytics and Reporting | Questionnaire Design/Survey Builder | Sentiment Analytics | Data Visualization | Alerts
7.5
Composite
Score
+75
Emotional
Footprint
15
Reviews
Best Alternatives and Competitors to Gainsight Customer Success
Compare how Gainsight Customer Success stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
SandSIV Switzerland Ltd.
sandsiv+
8.4
Composite
Score
+97
Emotional
Footprint
30
Reviews
Reviews Say
Compared to Gainsight Customer Success, sandsiv+ is:
More Innovative
More Efficient
More Caring
More Respectful
Better at Support
More Inspiring
sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization and configuration.
Adobe Systems
Adobe Analytics
8.1
Composite
Score
+94
Emotional
Footprint
19
Reviews
Reviews Say
Compared to Gainsight Customer Success, Adobe Analytics is:
More Efficient
More Respectful
More Caring
More Innovative
Better at Support
More Inspiring
It might be a campaign that’s underperforming. Or you need to know which content will inspire your customer. Maybe you just want time to look for the insights that really matter — the ones only you can find. Whatever the challenge — from basic web tracking to creating a culture of insight where data is infused into every action on every team — Adobe Analytics can help.
Momentive
SurveyMonkey Enterprise
7.8
Composite
Score
+81
Emotional
Footprint
38
Reviews
Reviews Say
Compared to Gainsight Customer Success, SurveyMonkey Enterprise is:
More Efficient
More Innovative
More Caring
More Respectful
Better at Support
Easier to Implement
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.
Forsta
Forsta
7.8
Composite
Score
+92
Emotional
Footprint
25
Reviews
Reviews Say
Compared to Gainsight Customer Success, Forsta is:
More Efficient
More Innovative
More Caring
More Respectful
More Reliable
More Inspiring
Forsta is an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology is designed to discover, analyze and share smart insights packed with real action potential, and help organizations better understand the full Human Experiences of their audiences.
Momentive
GetFeedback
7.8
Composite
Score
+87
Emotional
Footprint
13
Reviews
Reviews Say
Compared to Gainsight Customer Success, GetFeedback is:
More Efficient
Better at Support
More Caring
More Innovative
More Respectful
Better at Training
Collect in-the-moment feedback across all channels, including email, SMS, website, and mobile apps. Empower customers to provide real-time, contextual feedback throughout the customer journey. Quickly spot trends, analyze sentiment, and understand key drivers that are impacting your business, then easily share those insights with your teams. Close the loop on critical feedback as it happens in order to create ‘wow’ moments that drive customer satisfaction and loyalty.
Ask Nicely Ltd
AskNicely
7.6
Composite
Score
+86
Emotional
Footprint
19
Reviews
Reviews Say
Compared to Gainsight Customer Success, AskNicely is:
More Efficient
More Caring
More Respectful
More Innovative
Better at Support
Easier to Implement
AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. AskNicely measures every customer experience, coaches and motivates your frontline teams, and makes every location perform like your best.
Hotjar
Hotjar
7.6
Composite
Score
+84
Emotional
Footprint
13
Reviews
Reviews Say
Compared to Gainsight Customer Success, Hotjar is:
More Innovative
More Efficient
More Caring
More Reliable
More Respectful
Easier to Implement
Hotjar is a behavior analytics and product experience insights service that helps you empathize and understand your users, and get their feedback through tools like heatmaps, session recordings, and surveys. Hotjar complements the data and insights you get from traditional web analytics tools like Google Analytics. It’s an industry-leading and easy-to-use service that combines user behavior analysis, product experience insights, and website feedback tools to help you understand what’s actually happening on your site, what your users care about, and what they have to say.
SurveySparrow Inc
SurveySparrow
7.4
Composite
Score
+77
Emotional
Footprint
27
Reviews
Reviews Say
Compared to Gainsight Customer Success, SurveySparrow is:
More Innovative
More Efficient
More Caring
Better at Support
Less Transparent
Less Reliable
SurveySparrow is an end to end Conversational Experience Management Platform that helps you get a 40% better response rate.
Medallia Inc.
Medallia Experience Cloud
7.3
Composite
Score
+73
Emotional
Footprint
25
Reviews
Reviews Say
Compared to Gainsight Customer Success, Medallia Experience Cloud is:
More Innovative
Better at Support
More Efficient
Better at Training
Less Inspiring
Less Transparent
Wherever your customers are, however they transact with you, and talk to or about you — Medallia will facilitate a conversation between you and every single one of them.
Qualtrics
Qualtrics CustomerXM
7.2
Composite
Score
+84
Emotional
Footprint
21
Reviews
Reviews Say
Compared to Gainsight Customer Success, Qualtrics CustomerXM is:
More Innovative
More Efficient
More Respectful
Better at Support
More Caring
Harder to Customize
With Qualtrics CustomerXM, you get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, so you can gain a holistic understanding of your customers’ experiences and take the right actions that drive meaningful impact.
Concentrix Corp
ConcentrixCX
7.2
Composite
Score
+88
Emotional
Footprint
13
Reviews
Reviews Say
Compared to Gainsight Customer Success, ConcentrixCX is:
More Efficient
More Caring
More Innovative
More Respectful
Worse at Integrating
Harder to Customize
Concentrix is a CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you.
Alchemer LLC
Alchemer
7.2
Composite
Score
+71
Emotional
Footprint
22
Reviews
Reviews Say
Compared to Gainsight Customer Success, Alchemer is:
More Respectful
More Efficient
More Innovative
Better at Support
Less Transparent
Less Inspiring
Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.
Verint
Verint Experience Management
6.9
Composite
Score
+79
Emotional
Footprint
12
Reviews
Reviews Say
Compared to Gainsight Customer Success, Verint Experience Management is:
More Efficient
More Innovative
More Caring
More Respectful
Harder to Use
Less Transparent
Designed by security intelligence experts, Verint’s Experience Management platform is a vital tool for the collection and analysis of non-stop data from the open source web, social networks, blogs, news sites, and from the deep web and darknets. Covertly uncover, analyze, and even interact with the internet’s never-ending trail of clues to build suspect profiles, reconstruct social circles, engage targets, and generate evidence.
Questback
QuestionPro CX
6.8
Composite
Score
+62
Emotional
Footprint
10
Reviews
Reviews Say
Compared to Gainsight Customer Success, QuestionPro CX is:
More Respectful
Less Transparent
Less Inspiring
Harder to Use
Less Innovative
Less Reliable
Create strategies to continually meet the ever-evolving customer experience. Share insights with employees and frontline managers to design an exceptional customer experience. With QuestionPro CX software, you can close the feedback loop using a ticketing system. This ticketing system can reduce the churn rate and eventually convert your detractors into promoters.
InMoment
InMoment Experience Intelligence
6.6
Composite
Score
+78
Emotional
Footprint
10
Reviews
Reviews Say
Compared to Gainsight Customer Success, InMoment Experience Intelligence is:
More Caring
More Efficient
More Respectful
Harder to Customize
Harder to Use
Less Innovative
The InMoment Experience Hub empowers your organization to act quickly and wisely to improve your customers’ experiences—and your bottom line.