Voice of the Customer
Top ConcentrixCX Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Concentrix is a CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. ConcentrixC is a VOC feedback platform that was purpose built to improve experiences. By combining the powerful insights from ConcentrixCX with people-led root cause analysis, action planning, and business strategy, you will quickly accelerate the impact of your program.

7.3

Composite
Score

+88

Emotional
Footprint

14

Reviews

Best Alternatives and Competitors to ConcentrixCX

Compare how ConcentrixCX stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

SandSIV Switzerland Ltd.

sandsiv+

8.6

Composite
Score

+98

Emotional
Footprint

43

Reviews

Reviews Say

Compared to ConcentrixCX, sandsiv+ is:

Better at Support

Better at Integrating

Better at Training

Easier to Implement

Easier to Customize

More Innovative

Gainsight

Gainsight Customer Success

8.6

Composite
Score

+85

Emotional
Footprint

49

Reviews

Reviews Say

Compared to ConcentrixCX, Gainsight Customer Success is:

Better at Integrating

Better at Training

Easier to Customize

Better at Support

Easier to Implement

Less Caring

Adobe Systems

Adobe Analytics

8.2

Composite
Score

+95

Emotional
Footprint

22

Reviews

Reviews Say

Compared to ConcentrixCX, Adobe Analytics is:

Better at Integrating

Better at Support

More Reliable

Easier to Implement

Easier to Customize

Better at Training

Momentive

SurveyMonkey Enterprise

8.0

Composite
Score

+81

Emotional
Footprint

46

Reviews

Reviews Say

Compared to ConcentrixCX, SurveyMonkey Enterprise is:

Better at Training

Better at Integrating

Easier to Implement

Easier to Customize

Less Inspiring

Less Caring

Forsta

Forsta

7.9

Composite
Score

+93

Emotional
Footprint

27

Reviews

Reviews Say

Compared to ConcentrixCX, Forsta is:

Better at Integrating

More Reliable

More Innovative

Easier to Implement

Easier to Customize

Harder to Use

Hotjar

Hotjar

7.6

Composite
Score

+85

Emotional
Footprint

15

Reviews

Reviews Say

Compared to ConcentrixCX, Hotjar is:

Easier to Implement

More Reliable

Better at Integrating

Easier to Customize

Better at Training

Less Inspiring

SurveySparrow Inc

SurveySparrow

7.5

Composite
Score

+78

Emotional
Footprint

29

Reviews

Reviews Say

Compared to ConcentrixCX, SurveySparrow is:

Better at Integrating

Easier to Implement

Less Caring

Less Respectful

Less Inspiring

Less Transparent

Medallia Inc.

Medallia Experience Cloud

7.4

Composite
Score

+76

Emotional
Footprint

27

Reviews

Reviews Say

Compared to ConcentrixCX, Medallia Experience Cloud is:

Better at Training

Easier to Implement

Less Inspiring

Less Caring

Less Respectful

Less Efficient

Qualtrics

Qualtrics CustomerXM

7.3

Composite
Score

+85

Emotional
Footprint

23

Reviews

Reviews Say

Compared to ConcentrixCX, Qualtrics CustomerXM is:

Better at Integrating

Better at Training

Better at Support

Easier to Implement

Less Caring

Less Respectful

Alchemer LLC

Alchemer

7.2

Composite
Score

+72

Emotional
Footprint

23

Reviews

Reviews Say

Compared to ConcentrixCX, Alchemer is:

Better at Training

Less Caring

Less Inspiring

Less Transparent

Less Efficient

Less Innovative

NICE Ltd

NICE Satmetrix

7.2

Composite
Score

+82

Emotional
Footprint

10

Reviews

Reviews Say

Compared to ConcentrixCX, NICE Satmetrix is:

More Innovative

Better at Integrating

Better at Training

Less Efficient

Less Transparent

Harder to Use

Verint

Verint Experience Management

7.0

Composite
Score

+79

Emotional
Footprint

12

Reviews

Reviews Say

Compared to ConcentrixCX, Verint Experience Management is:

Less Transparent

Harder to Use

Less Caring

Harder to Implement

Worse at Support

Less Reliable

Questback

QuestionPro CX

6.8

Composite
Score

+62

Emotional
Footprint

10

Reviews

Reviews Say

Compared to ConcentrixCX, QuestionPro CX is:

Less Innovative

Less Transparent

Less Inspiring

Less Efficient

Less Caring

Harder to Use

Most Popular ConcentrixCX Comparisons