Top Avaya Infinity Platform Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Common Features
Presence IM | Web & Desktop Conferencing | Mobility | Third-Party Integration | Analytics Reporting | Continuous UCC | Centralized Management Portal | Communications | Cloud-Based Voice | AI-Powered Meeting Assistance | CRM CSM Integration | Voice Recognition
7.9
Composite
Score
+87
Emotional
Footprint
74
Reviews
Best Alternatives and Competitors to Avaya Infinity Platform
Compare how Avaya Infinity Platform stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
Zoom Video Communications, Inc.
Zoom Team Chat
8.9
Composite
Score
+94
Emotional
Footprint
126
Reviews
Reviews Say
Compared to Avaya Infinity Platform, Zoom Team Chat is:
More Efficient
More Caring
More Inspiring
More Respectful
More Reliable
Worse at Support
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Microsoft Corporation
Microsoft Teams
8.9
Composite
Score
+91
Emotional
Footprint
1099
Reviews
Reviews Say
Compared to Avaya Infinity Platform, Microsoft Teams is:
More Efficient
More Inspiring
More Respectful
Worse at Support
Harder to Customize
Worse at Training
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Google Voice
8.8
Composite
Score
+93
Emotional
Footprint
162
Reviews
Reviews Say
Compared to Avaya Infinity Platform, Google Voice is:
More Efficient
More Inspiring
More Respectful
More Transparent
Worse at Support
Worse at Integrating
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
Zoho
Zoho
8.8
Composite
Score
+93
Emotional
Footprint
75
Reviews
Reviews Say
Compared to Avaya Infinity Platform, Zoho is:
More Efficient
More Inspiring
Worse at Training
Worse at Support
Harder to Use
Harder to Customize
Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.
Cisco Systems
Webex Calling
8.6
Composite
Score
+90
Emotional
Footprint
223
Reviews
Reviews Say
Compared to Avaya Infinity Platform, Webex Calling is:
More Efficient
More Inspiring
More Respectful
More Innovative
Worse at Support
Harder to Customize
Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.
Vonage
Vonage Business Communications
8.4
Composite
Score
+94
Emotional
Footprint
48
Reviews
Reviews Say
Compared to Avaya Infinity Platform, Vonage Business Communications is:
More Efficient
More Inspiring
More Respectful
More Transparent
More Caring
Worse at Training
Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.
Dialpad
Dialpad Connect
8.1
Composite
Score
+93
Emotional
Footprint
54
Reviews
Reviews Say
Compared to Avaya Infinity Platform, Dialpad Connect is:
More Efficient
More Inspiring
More Respectful
More Reliable
More Transparent
Easier to Implement
Our rich interface makes it easy to do things like mute a noisy caller, dial-in another person mid-call, share your screen, call controls and more.
Nextiva
Nextiva Voice
8.1
Composite
Score
+88
Emotional
Footprint
37
Reviews
Reviews Say
Compared to Avaya Infinity Platform, Nextiva Voice is:
More Respectful
More Efficient
Harder to Use
Worse at Integrating
Less Transparent
Less Innovative
The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.
GoTo
GoToConnect
7.7
Composite
Score
+91
Emotional
Footprint
41
Reviews
Reviews Say
Compared to Avaya Infinity Platform, GoToConnect is:
More Efficient
More Respectful
More Caring
More Reliable
Easier to Implement
Harder to Use
Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.
8x8
8x8 Experience Communications Platform
7.6
Composite
Score
+85
Emotional
Footprint
42
Reviews
Reviews Say
Compared to Avaya Infinity Platform, 8x8 Experience Communications Platform is:
More Efficient
More Respectful
Less Transparent
Worse at Support
Worse at Integrating
Harder to Use
8x8 connects teams like never before. Our Unified Communications Suite supports a diverse range of business applications and powers truly global collaboration, in real-time. Our intuitive communication tools offer a best in class user experience for audio conferencing, web conferencing, virtual meetings, screen sharing and more—all on one secure platform.
RingCentral
RingEX
7.6
Composite
Score
+89
Emotional
Footprint
69
Reviews
Reviews Say
Compared to Avaya Infinity Platform, RingEX is:
More Respectful
More Efficient
More Transparent
Worse at Support
Worse at Integrating
Less Inspiring
RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.
LevelBlue
AT&T Office@Hand
5.8
Composite
Score
+57
Emotional
Footprint
49
Reviews
Reviews Say
Compared to Avaya Infinity Platform, AT&T Office@Hand is:
Less Caring
Less Transparent
Less Efficient
Less Respectful
Worse at Support
Harder to Customize
The AT&T Unified Communications and Collaboration Portfolio are integrated solutions that bring multiple tools together such as instant messaging, conferencing, email, and voice calling, for seamless interactions with co-workers, partners, and customers wherever work demands.
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