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IT Service Management
Spiceworks Cloud Help Desk vs IBM Maximo
Compare Spiceworks Cloud Help Desk and IBM Maximo using real user data focused on features, satisfaction, business value, and the vendor relationship.
What is IT Service Management (ITSM) Software?
IT Service Management software supports the processes carried out by an IT department’s service desk, in the course of service delivery, incident management, problem management, and service request fulfillment.
Common Features
Integrated Knowledge Management | Systems Management Integration | Technician Administration | Service Catalog | Business Application Integration | Reporting | Integration With IT Tools | Multi-Site Functionality | End User Self Serve | Multi Device Capability | End User Support Solutions
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Emotional Footprint
How to Read
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The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
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