IT Service Management - Midmarket
Top SolarWinds Service Desk Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

With SolarWinds Service Desk you have one place to streamline and organize the tickets and requests that are coming in through different mediums, including email, phone calls, a customized Service Portal, and even the occasional (or extremely frequent) walk up.

7.7

Composite
Score

+87

Emotional
Footprint

31

Reviews

Best Alternatives and Competitors to SolarWinds Service Desk

Compare how SolarWinds Service Desk stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

IBM

IBM Maximo

8.8

Composite
Score

+92

Emotional
Footprint

89

Reviews

Reviews Say

Compared to SolarWinds Service Desk, IBM Maximo is:

More Respectful

Easier to Customize

Better at Integrating

More Inspiring

Easier to Use

More Caring

Atlassian

Jira Service Management

8.7

Composite
Score

+89

Emotional
Footprint

80

Reviews

Reviews Say

Compared to SolarWinds Service Desk, Jira Service Management is:

Easier to Customize

Better at Integrating

More Respectful

More Inspiring

Less Transparent

Less Efficient

TeamDynamix

TeamDynamix ITSM

8.4

Composite
Score

+90

Emotional
Footprint

138

Reviews

Reviews Say

Compared to SolarWinds Service Desk, TeamDynamix ITSM is:

More Respectful

Easier to Customize

Better at Support

Better at Integrating

More Caring

Less Transparent

Spiceworks

Spiceworks Cloud Help Desk

8.4

Composite
Score

+84

Emotional
Footprint

254

Reviews

Reviews Say

Compared to SolarWinds Service Desk, Spiceworks Cloud Help Desk is:

Better at Integrating

Less Reliable

Less Caring

Worse at Training

Less Innovative

Less Transparent

Freshworks

Freshservice

8.2

Composite
Score

+93

Emotional
Footprint

43

Reviews

Reviews Say

Compared to SolarWinds Service Desk, Freshservice is:

Easier to Customize

More Caring

More Inspiring

More Respectful

Better at Integrating

More Efficient

Sherweb Inc

C2 ITSM

8.0

Composite
Score

+82

Emotional
Footprint

114

Reviews

Reviews Say

Compared to SolarWinds Service Desk, C2 ITSM is:

More Respectful

Less Efficient

Harder to Implement

Worse at Training

Less Transparent

Less Reliable

Zendesk

Zendesk for Service

7.7

Composite
Score

+81

Emotional
Footprint

84

Reviews

Reviews Say

Compared to SolarWinds Service Desk, Zendesk for Service is:

More Respectful

Easier to Customize

Less Transparent

Worse at Training

Less Reliable

Less Innovative

SysAid

SysAid ITSM

7.7

Composite
Score

+82

Emotional
Footprint

87

Reviews

Reviews Say

Compared to SolarWinds Service Desk, SysAid ITSM is:

Less Reliable

Less Transparent

Less Innovative

Worse at Training

Less Efficient

Less Inspiring

TOPdesk USA Inc.

TOPdesk ITSM

7.2

Composite
Score

+84

Emotional
Footprint

37

Reviews

Reviews Say

Compared to SolarWinds Service Desk, TOPdesk ITSM is:

Less Innovative

Less Transparent

Less Reliable

Less Caring

Worse at Training

Less Inspiring

ManageEngine

ManageEngine ServiceDesk Plus

6.9

Composite
Score

+68

Emotional
Footprint

40

Reviews

Reviews Say

Compared to SolarWinds Service Desk, ManageEngine ServiceDesk Plus is:

Less Inspiring

Less Reliable

Less Transparent

Less Innovative

Worse at Training

Less Caring

Most Popular SolarWinds Service Desk Comparisons