Top SolarWinds Service Desk Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
With SolarWinds Service Desk you have one place to streamline and organize the tickets and requests that are coming in through different mediums, including email, phone calls, a customized Service Portal, and even the occasional (or extremely frequent) walk up.
Common Features
Integrated Knowledge Management | Service Catalog | Reporting | Multi-Site Functionality | End User Self Serve | Technician Administration | Integration With IT Tools | Multi Device Capability | End User Support Solutions
7.7
Composite
Score
+87
Emotional
Footprint
31
Reviews
Best Alternatives and Competitors to SolarWinds Service Desk
Compare how SolarWinds Service Desk stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
IBM
IBM Maximo
8.8
Composite
Score
+92
Emotional
Footprint
89
Reviews
Reviews Say
Compared to SolarWinds Service Desk, IBM Maximo is:
More Respectful
Easier to Customize
Better at Integrating
More Inspiring
Easier to Use
More Caring
Keep critical assets operating at maximum efficiency with Maximo and IoT
Atlassian
Jira Service Management
8.7
Composite
Score
+89
Emotional
Footprint
80
Reviews
Reviews Say
Compared to SolarWinds Service Desk, Jira Service Management is:
Easier to Customize
Better at Integrating
More Respectful
More Inspiring
Less Transparent
Less Efficient
Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast
TeamDynamix
TeamDynamix ITSM
8.4
Composite
Score
+90
Emotional
Footprint
138
Reviews
Reviews Say
Compared to SolarWinds Service Desk, TeamDynamix ITSM is:
More Respectful
Easier to Customize
Better at Support
Better at Integrating
More Caring
Less Transparent
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.
Spiceworks
Spiceworks Cloud Help Desk
8.4
Composite
Score
+84
Emotional
Footprint
254
Reviews
Reviews Say
Compared to SolarWinds Service Desk, Spiceworks Cloud Help Desk is:
Better at Integrating
Less Reliable
Less Caring
Worse at Training
Less Innovative
Less Transparent
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Freshworks
Freshservice
8.2
Composite
Score
+93
Emotional
Footprint
43
Reviews
Reviews Say
Compared to SolarWinds Service Desk, Freshservice is:
Easier to Customize
More Caring
More Inspiring
More Respectful
Better at Integrating
More Efficient
Your service desk software is supposed to make supporting users easier, not harder. Since Freshservice is 100% on the cloud, there is nothing to install, maintain or babysit. Login from just about any device, anywhere, and deliver exceptional IT service to your users all day, every day.
Sherweb Inc
C2 ITSM
8.0
Composite
Score
+82
Emotional
Footprint
114
Reviews
Reviews Say
Compared to SolarWinds Service Desk, C2 ITSM is:
More Respectful
Less Efficient
Harder to Implement
Worse at Training
Less Transparent
Less Reliable
With a foundation in operational best practices, C2 ITSM is an all-in-one IT service management cloud platform that’ll help your teams drive great collaboration, effective delivery and powerful automation. All that without coding—or breaking the bank.
Zendesk
Zendesk for Service
7.7
Composite
Score
+81
Emotional
Footprint
84
Reviews
Reviews Say
Compared to SolarWinds Service Desk, Zendesk for Service is:
More Respectful
Easier to Customize
Less Transparent
Worse at Training
Less Reliable
Less Innovative
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
SysAid
SysAid ITSM
7.7
Composite
Score
+82
Emotional
Footprint
87
Reviews
Reviews Say
Compared to SolarWinds Service Desk, SysAid ITSM is:
Less Reliable
Less Transparent
Less Innovative
Worse at Training
Less Efficient
Less Inspiring
SysAid is an IT service management (ITSM) and help desk software that integrates all the essential IT tools into one Service Desk. Available as a cloud-based or on-premises solution, its rich set of features include a powerful Help Desk, Asset Management, and other easy-to-use tools for analyzing and optimizing help desk performance.
TOPdesk USA Inc.
TOPdesk ITSM
7.2
Composite
Score
+84
Emotional
Footprint
37
Reviews
Reviews Say
Compared to SolarWinds Service Desk, TOPdesk ITSM is:
Less Innovative
Less Transparent
Less Reliable
Less Caring
Worse at Training
Less Inspiring
TOPdesk’s ITSM software brings your IT services together in one place, so it’s easy to share knowledge, answer questions and solve problems. You’ll give agents time to spare, and customers a reason to be happy.
ManageEngine
ManageEngine ServiceDesk Plus
6.9
Composite
Score
+68
Emotional
Footprint
40
Reviews
Reviews Say
Compared to SolarWinds Service Desk, ManageEngine ServiceDesk Plus is:
Less Inspiring
Less Reliable
Less Transparent
Less Innovative
Worse at Training
Less Caring
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity.
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