IT Service Management - Midmarket
Top Freshservice Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Your service desk software is supposed to make supporting users easier, not harder. Since Freshservice is 100% on the cloud, there is nothing to install, maintain or babysit. Login from just about any device, anywhere, and deliver exceptional IT service to your users all day, every day.

8.1

Composite
Score

+84

Emotional
Footprint

57

Reviews

Best Alternatives and Competitors to Freshservice

Compare how Freshservice stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

TeamDynamix

TeamDynamix ITSM

8.9

Composite
Score

+92

Emotional
Footprint

156

Reviews

Reviews Say

Compared to Freshservice, TeamDynamix ITSM is:

Better at Support

More Innovative

More Caring

More Transparent

More Reliable

Better at Training

Atlassian

Jira Service Management

8.7

Composite
Score

+88

Emotional
Footprint

103

Reviews

Reviews Say

Compared to Freshservice, Jira Service Management is:

Better at Integrating

Better at Training

More Innovative

Easier to Customize

Better at Support

Less Efficient

IBM

IBM Maximo IT

8.6

Composite
Score

+93

Emotional
Footprint

95

Reviews

Reviews Say

Compared to Freshservice, IBM Maximo IT is:

More Innovative

Better at Training

More Transparent

More Caring

Better at Integrating

More Reliable

Zendesk

Zendesk for Service

8.1

Composite
Score

+81

Emotional
Footprint

101

Reviews

Reviews Say

Compared to Freshservice, Zendesk for Service is:

Less Inspiring

Less Efficient

Less Transparent

Harder to Implement

Harder to Customize

Less Reliable

Spiceworks

Spiceworks Cloud Help Desk

7.9

Composite
Score

+85

Emotional
Footprint

260

Reviews

Reviews Say

Compared to Freshservice, Spiceworks Cloud Help Desk is:

More Transparent

More Innovative

Better at Support

Less Respectful

Harder to Customize

Less Caring

SolarWinds

SolarWinds Service Desk

7.6

Composite
Score

+85

Emotional
Footprint

33

Reviews

Reviews Say

Compared to Freshservice, SolarWinds Service Desk is:

More Transparent

Better at Training

Better at Support

Less Inspiring

Harder to Customize

Less Respectful

Sherweb Inc

C2 ITSM

7.5

Composite
Score

+82

Emotional
Footprint

115

Reviews

Reviews Say

Compared to Freshservice, C2 ITSM is:

Harder to Implement

Less Efficient

Less Inspiring

Harder to Use

Worse at Training

Worse at Integrating

SysAid

SysAid ITSM

7.4

Composite
Score

+76

Emotional
Footprint

89

Reviews

Reviews Say

Compared to Freshservice, SysAid ITSM is:

Less Inspiring

Less Efficient

Less Reliable

Less Transparent

Less Innovative

Less Respectful

ManageEngine

ManageEngine ServiceDesk Plus

7.3

Composite
Score

+74

Emotional
Footprint

48

Reviews

Reviews Say

Compared to Freshservice, ManageEngine ServiceDesk Plus is:

Less Inspiring

Less Respectful

Less Transparent

Harder to Customize

Harder to Implement

Harder to Use

BMC

BMC FootPrints

7.2

Composite
Score

+72

Emotional
Footprint

29

Reviews

Reviews Say

Compared to Freshservice, BMC FootPrints is:

Less Innovative

Less Inspiring

Less Efficient

Less Caring

Less Transparent

Less Respectful

TOPdesk USA Inc.

TOPdesk ITSM

6.7

Composite
Score

+73

Emotional
Footprint

38

Reviews

Reviews Say

Compared to Freshservice, TOPdesk ITSM is:

Less Inspiring

Less Respectful

Less Transparent

Less Innovative

Less Caring

Less Reliable

Most Popular Freshservice Comparisons