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Conversational AI
Amazon Lex vs Kore.ai Experience Optimization Platform
Compare Amazon Lex and Kore.ai Experience Optimization Platform using real user data focused on features, satisfaction, business value, and the vendor relationship.
What is Conversational AI Software?
Conversational AI software (also known as Virtual Assistants) are interactive applications that help automate customer interaction, request intake and fulfillment, and workflow processing. These (AI)-powered applications simulate human interaction by employing natural language processing for input and feedback via text or voice.
Common Features
Artificial Intelligence Engine | Leads Generation | Learning and Adaptability | Natural Language Processing | Personalized Service | Workflow Processing | Intent Extraction | Other Integrations
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Emotional Footprint
How to Read
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The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
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