Contact Center as a Service - Midmarket
Top ice Contact Center​ Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Save time by efficiently handling different methods of communication on one platform including voice, email, web chat, IM, SMS, video, and social media. Users no longer have to manage inquiries from different channels on multiple pieces of software. More importantly, customers can contact you using their preferred communication channel.

7.7

Composite
Score

+96

Emotional
Footprint

20

Reviews

Best Alternatives and Competitors to ice Contact Center​

Compare how ice Contact Center​ stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Nextiva

Nextiva Contact Center

8.4

Composite
Score

+88

Emotional
Footprint

17

Reviews

Reviews Say

Compared to ice Contact Center​, Nextiva Contact Center is:

Better at Integrating

Better at Training

Easier to Customize

Less Inspiring

Less Transparent

Less Respectful

CloudTalk

CloudTalk

8.3

Composite
Score

+91

Emotional
Footprint

39

Reviews

Reviews Say

Compared to ice Contact Center​, CloudTalk is:

Better at Integrating

Less Inspiring

Worse at Support

Less Reliable

Harder to Implement

Harder to Customize

Evolve IP

Evolve IP CCaaS

7.9

Composite
Score

+95

Emotional
Footprint

35

Reviews

Reviews Say

Compared to ice Contact Center​, Evolve IP CCaaS is:

Better at Integrating

Easier to Customize

Less Inspiring

Less Innovative

Worse at Support

Less Caring

Aircall

Aircall

7.6

Composite
Score

+84

Emotional
Footprint

33

Reviews

Reviews Say

Compared to ice Contact Center​, Aircall is:

Better at Integrating

Less Innovative

Less Efficient

Less Inspiring

Less Caring

Less Transparent

RingCentral, Inc

RingCentral Contact Center

7.5

Composite
Score

+87

Emotional
Footprint

20

Reviews

Reviews Say

Compared to ice Contact Center​, RingCentral Contact Center is:

Less Inspiring

Less Efficient

Less Caring

Less Reliable

Worse at Support

Harder to Implement

Vonage

Vonage Contact Center

7.4

Composite
Score

+88

Emotional
Footprint

27

Reviews

Reviews Say

Compared to ice Contact Center​, Vonage Contact Center is:

Worse at Support

Harder to Implement

Less Transparent

Less Inspiring

Less Reliable

Worse at Training

Most Popular ice Contact Center​ Comparisons