Contact Center as a Service - Enterprise
Top Zendesk Talk Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Even in the age of emails, texts, and DMs, sometimes a problem is best solved by talking to a real human. Zendesk Talk connects a voice channel into Zendesk’s omnichannel solution—allowing agents to easily pick up the conversation from any channel and resolve complex issues faster. Businesses of all sizes can quickly deploy a voice solution tailored to their needs and easily adapt as their customer needs evolve.

7.1

Composite
Score

+77

Emotional
Footprint

31

Reviews

Best Alternatives and Competitors to Zendesk Talk

Compare how Zendesk Talk stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Genesys

Genesys Cloud CX

8.4

Composite
Score

+83

Emotional
Footprint

76

Reviews

Reviews Say

Compared to Zendesk Talk, Genesys Cloud CX is:

More Reliable

More Innovative

Better at Support

Less Caring

Less Respectful

Less Transparent

Five9

Five9 Intelligent Cloud Contact Center

8.0

Composite
Score

+86

Emotional
Footprint

60

Reviews

Reviews Say

Compared to Zendesk Talk, Five9 Intelligent Cloud Contact Center is:

More Innovative

More Reliable

More Caring

Better at Support

More Transparent

Easier to Use

Cisco Systems

Webex Contact Center

8.0

Composite
Score

+88

Emotional
Footprint

145

Reviews

Reviews Say

Compared to Zendesk Talk, Webex Contact Center is:

More Innovative

More Caring

More Reliable

Better at Support

Better at Integrating

More Efficient

Avaya

Avaya Cloud Office

7.9

Composite
Score

+87

Emotional
Footprint

58

Reviews

Reviews Say

Compared to Zendesk Talk, Avaya Cloud Office is:

More Caring

More Innovative

Better at Support

More Reliable

Easier to Use

More Inspiring

NICE Ltd

NICE CXone

7.8

Composite
Score

+84

Emotional
Footprint

58

Reviews

Reviews Say

Compared to Zendesk Talk, NICE CXone is:

More Innovative

Easier to Use

Better at Integrating

More Caring

Better at Training

Better at Support

Talkdesk, Inc

Talkdesk CX Cloud

7.1

Composite
Score

+80

Emotional
Footprint

40

Reviews

Reviews Say

Compared to Zendesk Talk, Talkdesk CX Cloud is:

Better at Integrating

Easier to Use

Better at Training

More Respectful

More Efficient

Less Transparent

Most Popular Zendesk Talk Comparisons