Customer Success
Top Gainsight Customer Success Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.

7.1

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Score

+78

Emotional
Footprint

21

Reviews

Best Alternatives and Competitors to Gainsight Customer Success

Compare how Gainsight Customer Success stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Intercom

Intercom

8.9

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Score

+91

Emotional
Footprint

58

Reviews

Reviews Say

Compared to Gainsight Customer Success, Intercom is:

Easier to Implement

More Innovative

Better at Training

Easier to Use

More Inspiring

Better at Support

Front

Front

8.5

Composite
Score

+95

Emotional
Footprint

31

Reviews

Reviews Say

Compared to Gainsight Customer Success, Front is:

More Inspiring

Easier to Use

Easier to Implement

More Innovative

Better at Training

Better at Support

HubSpot

HubSpot Service Hub

8.4

Composite
Score

+95

Emotional
Footprint

37

Reviews

Reviews Say

Compared to Gainsight Customer Success, HubSpot Service Hub is:

More Inspiring

More Innovative

Easier to Use

Better at Support

Easier to Implement

More Transparent

Totango, Inc

Totango

7.9

Composite
Score

+91

Emotional
Footprint

18

Reviews

Reviews Say

Compared to Gainsight Customer Success, Totango is:

Easier to Use

Better at Support

More Efficient

More Caring

More Inspiring

Better at Training

ClientSuccess

ClientSuccess

7.9

Composite
Score

+96

Emotional
Footprint

13

Reviews

Reviews Say

Compared to Gainsight Customer Success, ClientSuccess is:

More Inspiring

Better at Support

More Innovative

Easier to Use

More Transparent

Less Respectful

Custify

Custify

7.5

Composite
Score

+88

Emotional
Footprint

20

Reviews

Reviews Say

Compared to Gainsight Customer Success, Custify is:

More Inspiring

More Innovative

More Efficient

More Transparent

Better at Support

Harder to Customize

Freshworks

Freshsuccess

7.5

Composite
Score

+83

Emotional
Footprint

12

Reviews

Reviews Say

Compared to Gainsight Customer Success, Freshsuccess is:

More Innovative

Easier to Use

Easier to Implement

Less Caring

Less Respectful

Less Transparent

Planhat

Planhat

7.4

Composite
Score

+82

Emotional
Footprint

18

Reviews

Reviews Say

Compared to Gainsight Customer Success, Planhat is:

Easier to Implement

Better at Support

More Efficient

Better at Training

More Transparent

Worse at Integrating

ChurnZero

ChurnZero

7.2

Composite
Score

+76

Emotional
Footprint

15

Reviews

Reviews Say

Compared to Gainsight Customer Success, ChurnZero is:

Better at Support

Easier to Use

Less Caring

Less Inspiring

Worse at Integrating

Less Reliable

Catalyst Software

Catalyst

7.1

Composite
Score

+63

Emotional
Footprint

15

Reviews

Reviews Say

Compared to Gainsight Customer Success, Catalyst is:

Easier to Use

Less Respectful

Less Transparent

Less Reliable

Less Inspiring

Less Caring

YNOT Partners INC.

UserGuiding

7.1

Composite
Score

+73

Emotional
Footprint

10

Reviews

Reviews Say

Compared to Gainsight Customer Success, UserGuiding is:

Better at Support

Easier to Implement

Easier to Use

Better at Training

More Transparent

Less Inspiring

Most Popular Gainsight Customer Success Comparisons