Top UJET CCaaS Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers
Common Features
Multi Channel Intake Integration | Multi Channel Queue Management | Call Scripting and Call Flow Management | Screen Prompts | Workforce Management | Contact Center Analytics | Knowledge Management | Contact Center Compliance Management | Ticket Management | Skills Based Routing | Call Recording
8.5
Composite
Score
+94
Emotional
Footprint
22
Reviews
Best Alternatives and Competitors to UJET CCaaS
Compare how UJET CCaaS stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
Five9
Five9 Intelligent Cloud Contact Center
8.6
Composite
Score
+87
Emotional
Footprint
59
Reviews
Reviews Say
Compared to UJET CCaaS, Five9 Intelligent Cloud Contact Center is:
Less Inspiring
Less Efficient
Harder to Implement
Harder to Use
Less Innovative
Worse at Integrating
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Nextiva Inc
Nextiva Contact Center
8.4
Composite
Score
+88
Emotional
Footprint
17
Reviews
Reviews Say
Compared to UJET CCaaS, Nextiva Contact Center is:
Easier to Customize
Better at Training
Better at Support
Less Inspiring
Less Transparent
Less Respectful
Integrated with Nextiva Phone System and the latest generative AI technology, Nextiva Contact Center enables organizations to engage with customers across channels and gives agents the nimble collaboration tools they need to increase first call resolution and improve customer satisfaction.
Genesys
Genesys Cloud CX
8.4
Composite
Score
+82
Emotional
Footprint
75
Reviews
Reviews Say
Compared to UJET CCaaS, Genesys Cloud CX is:
Less Caring
Less Inspiring
Harder to Use
Less Innovative
Worse at Support
Worse at Integrating
Unify customer experiences across phone, email, chat, text and social channels. Keep agents productive and engaged, no matter where they are. The Genesys Cloud CX™ platform does it all.
CloudTalk
CloudTalk
8.3
Composite
Score
+90
Emotional
Footprint
39
Reviews
Reviews Say
Compared to UJET CCaaS, CloudTalk is:
More Caring
Less Inspiring
Harder to Use
Harder to Implement
Harder to Customize
Worse at Training
With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.
NICE Ltd
NICE CXone
8.0
Composite
Score
+83
Emotional
Footprint
58
Reviews
Reviews Say
Compared to UJET CCaaS, NICE CXone is:
Less Inspiring
Less Reliable
Less Innovative
Less Efficient
Worse at Support
Less Transparent
NICE cloud contact center gives companies of any size flexibility and scalability with their agents, so that their team can be anywhere at any time. Deploying agents is easy and cost effective, and can be done quickly with a cloud solution. Companies only pay for what they need, when they need it.
Cisco Systems
Webex Contact Center
8.0
Composite
Score
+86
Emotional
Footprint
142
Reviews
Reviews Say
Compared to UJET CCaaS, Webex Contact Center is:
Less Transparent
Less Inspiring
Harder to Use
Harder to Implement
Less Efficient
Worse at Training
Webex Contact Center lets your customers connect through their preferred channel – chat, text, social, email, or call. AI-powered voice and chat virtual agents give customers options for natural, fast, and easy 24/7 self-service – with a seamless baton pass to a live agent when desired. Customer contact history at the agent’s fingertips ensures customers never have to repeat themselves, and agents are context- aware for every interaction. Webex Experience Management surveys provide insight into sentiment and a consistent pulse on customer experience.
Avaya
Avaya Experience Platform
7.9
Composite
Score
+85
Emotional
Footprint
50
Reviews
Reviews Say
Compared to UJET CCaaS, Avaya Experience Platform is:
Less Efficient
Harder to Implement
Less Inspiring
Worse at Training
Less Transparent
Worse at Integrating
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Twilio
Twilio Flex
7.8
Composite
Score
+90
Emotional
Footprint
23
Reviews
Reviews Say
Compared to UJET CCaaS, Twilio Flex is:
Easier to Customize
Less Reliable
Harder to Use
Harder to Implement
Less Transparent
Less Innovative
Flex delivers what you need to run an enterprise contact center out-of-the-box. Deploy and customize discrete components to match your exact business needs without deciding between build or buy.
ComputerTalk incorporated
ice Contact Center
7.7
Composite
Score
+95
Emotional
Footprint
20
Reviews
Reviews Say
Compared to UJET CCaaS, ice Contact Center is:
More Caring
More Reliable
More Transparent
Worse at Integrating
Harder to Use
Worse at Training
Save time by efficiently handling different methods of communication on one platform including voice, email, web chat, IM, SMS, video, and social media. Users no longer have to manage inquiries from different channels on multiple pieces of software. More importantly, customers can contact you using their preferred communication channel.
Dialpad
Dialpad Ai Contact Center
7.6
Composite
Score
+87
Emotional
Footprint
14
Reviews
Reviews Say
Compared to UJET CCaaS, Dialpad Ai Contact Center is:
Harder to Use
Less Respectful
Less Efficient
Worse at Support
Less Innovative
Worse at Training
Dialpad Ai Contact Center is the inbound call center that enables agents to deliver personalized support at scale. With real-time coaching that offers up answers on demand plus native integrations to help desks and ticketing systems, your agents have a single place to focus, troubleshoot, and resolve.
Aircall Inc
Aircall
7.6
Composite
Score
+82
Emotional
Footprint
31
Reviews
Reviews Say
Compared to UJET CCaaS, Aircall is:
Less Innovative
Less Efficient
Less Inspiring
Less Transparent
Worse at Support
Less Caring
Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.
8x8
8x8 Contact Center
7.5
Composite
Score
+78
Emotional
Footprint
12
Reviews
Reviews Say
Compared to UJET CCaaS, 8x8 Contact Center is:
Easier to Customize
Less Inspiring
Less Innovative
Less Efficient
Less Caring
Less Reliable
Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use.
Talkdesk, Inc
Talkdesk CX Cloud
7.4
Composite
Score
+81
Emotional
Footprint
39
Reviews
Reviews Say
Compared to UJET CCaaS, Talkdesk CX Cloud is:
Less Innovative
Less Transparent
Less Caring
Harder to Implement
Worse at Support
Less Inspiring
With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.
Vonage
Vonage Contact Center
7.4
Composite
Score
+88
Emotional
Footprint
27
Reviews
Reviews Say
Compared to UJET CCaaS, Vonage Contact Center is:
Harder to Implement
Worse at Training
Harder to Use
Worse at Support
Worse at Integrating
Less Transparent
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Zendesk
Zendesk Talk
7.0
Composite
Score
+73
Emotional
Footprint
29
Reviews
Reviews Say
Compared to UJET CCaaS, Zendesk Talk is:
Less Innovative
Less Inspiring
Less Efficient
Less Caring
Less Reliable
Worse at Support
Even in the age of emails, texts, and DMs, sometimes a problem is best solved by talking to a real human. Zendesk Talk connects a voice channel into Zendesk’s omnichannel solution—allowing agents to easily pick up the conversation from any channel and resolve complex issues faster. Businesses of all sizes can quickly deploy a voice solution tailored to their needs and easily adapt as their customer needs evolve.
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