Emotional Footprint Awards 2024
Next Generation Firewall
SoftwareReviews names Fortinet Fortigate NGFW, Palo Alto Network Security NGFW, Sophos Firewall, and Cisco Secure Firewall as Next Generation Firewall Emotional Footprint Award Winners.
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Next Generation Firewall
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Palo Alto Networks
Palo Alto Network Security NGFW
We offer a full line of next-generation security appliances that range from the PA-200, designed for enterprise remote offices, to the PA-7050, which is a modular chassis designed for high-speed data centers. Our platform architecture is based on our single pass software engine and uses function-specific processing for networking, security, threat prevention, and management to deliver predictable performance.
9.2
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
92
Value Index
VALUE INDEX
Fortinet
Fortinet Fortigate NGFW
FortiGate enterprise firewalls reduce complexity and improve overall security posture by providing full visibility into users, devices, applications and threats on the network, with the ability to apply advanced threat protection anywhere in the network.
9.2
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Sophos
Sophos Firewall
Sophos Firewall’s Xstream architecture protects your network from the latest threats while accelerating your important SaaS, SD-WAN, and cloud application traffic. Sophos Firewall network security platform helps you consolidate and simplify your cybersecurity with a single vendor, cloud management console, and agent.
8.6
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Cisco Systems
Cisco Secure Firewall
The Cisco UTMs are all-in-one solution that offer flexible Internet redundancy, comprehensive security, and very easy-to-use configuration flows. Secure Firewall helps you plan, prioritize, close gaps, and recover from disaster—stronger. Unify security across your high-performing data centers, providing superior visibility and efficiency.
8.2
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Other Evaluated Vendors
Arista Networks
Arista NG Firewall
Arista Networks’ NG Firewall (previously Untangle) enables you to quickly and easily create the network policies that deliver the perfect balance between security and productivity. NG Firewall combines Unified Threat Management (UTM)—to address all of the key network threats—with policy management tools that enable you to define access and control by individuals, groups or company-wide.
7.9
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
CATO Networks
Cato SASE Cloud
Cato SASE cloud is a global converged cloud-native service that securely and optimally connects all branches, datacenters, people, and clouds. Cato can be gradually deployed to replace or augment legacy network services and security point solutions.
7.6
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Barracuda Networks
Barracuda CloudGen Firewall
Barracuda's Cloud Generation Firewalls redefine the role of the Firewall from a perimeter security solution to a distributed network optimization solution that scales across any number of locations and applications, connects on-premises and cloud infrastructures, and helps organizations transform their business.
7.5
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
WatchGuard Technologies
WatchGuard Network Security
WatchGuard offers the most comprehensive portfolio of security services, from traditional intrusion prevention, gateway antivirus, application control, spam prevention, and URL filtering, to more advanced services for protecting against evolving malware, ransomware, and data breaches. Each security service is delivered as an integrated solution within an easy-to-manage and cost-effective Firebox appliance.
7.2
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
SonicWall
SonicWall Network Security Manager
SonicWall firewalls are your first line of defense against Internet security threats. Give ransomware the boot with the powerful sandbox technology of Capture Advanced Threat Protection (ATP). Dive deep into your packets without sacrificing speed thanks to SonicWall's patented Reassembly Free Deep Packet Inspection (RFDPI). The TZ Series represents some of the best small business firewalls of 2018, while the NSA Series is the perfect fit for enterprises, distributed environments, & data-heavy offices.
7.2
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Forcepoint
Forcepoint Next Generation Firewall
Forcepoint Next-Generation Firewall can be deployed via eight different appliance series to suit any size organization and their unique needs. Each model comes with centralized management, industry-leading integrated security and the dependability needed in modern network security.
7.1
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Check Point
Check Point Quantum
Check Point provides customers of all sizes with the latest data and network security protection in an integrated next generation firewall platform, reducing complexity and lowering the total cost of ownership.Your network is under constant threat. To secure it, you need the most advanced firewall protection. Check Point Next Generation Firewall identifies and controls applications by user and scans content to stop threats before they happen.
6.7
CX Score
CX
Score
+67
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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