Emotional Footprint Awards 2024
Endpoint Detection & Response
SoftwareReviews names ThreatDown EDR, Crowdstrike Falcon Platform, and SentinelOne Singularity Platform as Endpoint Detection & Response Emotional Footprint Award Winners.
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Endpoint Detection & Response
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Malwarebytes
ThreatDown EDR
ThreatDown EDR (endpoint detection and response) is enriched by Malwarebytes global threat intelligence and its patented remediation engine that removes every trace of malware to prevent reinfection. Seven-day ransomware rollback ensures organizations can turn the clock back on attacks and restore systems.
9.3
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Crowdstrike
Crowdstrike Falcon Platform
The CrowdStrike Falcon platform leverages real-time indicators of attack, threat intelligence, evolving adversary tradecraft and enriched telemetry from across the enterprise to deliver hyper-accurate detections, automated protection and remediation, elite threat hunting and prioritized observability of vulnerabilities. Purpose-built in the cloud with a single lightweight-agent architecture, the Falcon platform delivers rapid and scalable deployment, superior protection and performance, reduced complexity and immediate time-to-value.
9.0
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
SentinelOne
SentinelOne Singularity Platform
SentinelOne Singularity platform is an industry-first data lake that seamlessly fuses together the data, access, control, and integration planes of its endpoint protection (EPP), endpoint detection and response (EDR), IoT security, and cloud workload protection (CWPP) into a centralized platform. With Singularity, organizations gain access to back-end data across the organization through a single solution, providing a cohesive view of their network and assets by adding a real time, autonomous security layer across all enterprise assets.
8.8
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Other Evaluated Vendors
Huntress Labs Inc
Huntress Managed Security Platform
The Huntress Managed Security Platform quickly deploy and manage real-time protection for endpoints, email, and employees - all from a single dashboard. Protecting endpoints and Microsoft 365 identities doesn’t happen magically. See the features and services that act as our platform’s foundation.
8.6
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
92
Value Index
VALUE INDEX
Sophos
Sophos Intercept X Endpoint
Sophos Intercept X Endpoint delivers unparalleled protection, stopping advanced attacks before they impact your systems. Powerful endpoint and extended detection and response (EDR/XDR) tools let your organization hunt for, investigate, and respond to suspicious activity and indicators of an attack. Sophos Intercept X combines ransomware protection, deep learning malware detection, exploit prevention, EDR, and more in a single solution.
8.6
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Rapid7
Rapid7 InsightIDR
With comprehensive coverage across the modern environment, InsightIDR goes beyond the scope of traditional SIEMs to provide highly reliable threat detection out of the box and advanced environment visibility when teams need it. Critical to InsightIDR’s holistic coverage is real-time endpoint detection and response, which is necessary for identifying the early signs of an attack. With InsightIDR, customers can leverage Rapid7’s universal Insight Agent to access real-time endpoint scanning and threat detection alerts out of the box.
8.5
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Trend Micro
Trend Micro Vision One
Trend Micro Vision One is a purpose-built threat defense platform that provides added value and new benefits beyond XDR solutions, allowing you to see more and respond faster. Providing deep and broad extended detection and response (XDR) capabilities that collect and automatically correlate data across multiple security layers—email, endpoints, servers, cloud workloads, and networks—Trend Micro Vision One prevents the majority of attacks with automated protection.
8.5
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Trellix
Trellix Endpoint Security
Protect and empower your workforce with an integrated security framework that protects every endpoint. Trellix (formerly McAfee Mvision) endpoint security solutions apply proactive threat intelligence and defenses across the entire attack lifecycle to keep your organization safer and more resilient.
8.5
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Defender for Endpoint
Microsoft Defender for Endpoint is an enterprise endpoint security platform designed to help enterprise networks prevent, detect, investigate, and respond to advanced threats. Defender for Endpoint customers need to apply for the Microsoft Threat Experts managed threat hunting service to get proactive Targeted Attack Notifications and to collaborate with experts on demand. Experts on Demand is an add-on service. Targeted Attack Notifications are always included after you have been accepted into Microsoft Threat Experts managed threat hunting service.
8.4
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Cisco Systems
Cisco Secure Endpoint
Secure Endpoint offers cloud-delivered, advanced endpoint detection and response across multidomain control points to rapidly detect, contain, and remediate advanced threats. Stop threats with built-in or completely managed endpoint detection and response (EDR), threat hunting, and integrated risk-based vulnerability management from Kenna Security The built-in SecureX platform delivers a unified view, simplified incident management, and automated playbooks. Our proactive, human-driven hunts for threats map to the MITRE ATT&CK framework to help you thwart attacks before they cause damage.
8.4
CX Score
CX
Score
+99
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Palo Alto Networks
Palo Alto Cortex XDR
To stay ahead of fast-moving threats, you need AI-powered endpoint security that continuously learns new attack techniques. Cortex XDR™ offers protection that blocks all malware, exploits and fileless attacks to keep your endpoints safe
7.9
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Cynet
Cynet 360
The Cynet security platform correlates and analyzes indicators across all fronts of the organization – networks, files, users and endpoints – to establish risk-ranking and hone in on previously unidentified threats. It is a complete, natively built, fully integrated and automated suite of cybersecurity capabilities in one, unified solution that is easy to deploy, operate and manage.
7.8
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Broadcom
VMware Carbon Black EDR
Carbon Black EDR is an incident response and threat hunting solution designed for security operations center (SOC) teams with offline environments or on-premises requirements. Carbon Black EDR continuously records and stores comprehensive endpoint activity data, so that security professionals can hunt threats in real time and visualize the complete attack kill chain. It leverages the VMware Carbon Black Cloud’s aggregated threat intelligence, which is applied to the endpoint activity system of record for evidence and detection of these identified threats and patterns of behavior
7.7
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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