SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional
response ratings from IT and business professionals. Using our Emotional Footprint methodology,
we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship
and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of
traditional “magical” components such as market presence and analyst opinion, which are
opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions
and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses
across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience,
Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done
across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
ManageEngine Applications Manager provides deep-dive application performance monitoring with byte-code instrumentation, infrastructure monitoring, and digital experience monitoring from a single console. This allows IT teams to gain holistic visibility into transactions, isolate real-time issues, and deliver flawless end user experiences.
8.5
CX Score
CX Score
+91
Net Emotional Footprint
Net Emotional Footprint
86
Value Index
VALUE INDEX
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Apica offers a unified perspective on the entire technology stack, encompassing logs, metrics, traces, and APIs. This operational data fabric facilitates quick identification and resolution of performance issues throughout an enterprise's infrastructure. The platform's user-friendly features, including a drag-and-drop interface for dashboards and seamless integrations with tools like Prometheus and Elasticsearch, enhance ease of use and management.
8.4
CX Score
CX Score
+92
Net Emotional Footprint
Net Emotional Footprint
90
Value Index
VALUE INDEX
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Stackify APM+ moves beyond traditional APM solutions and gives you immediate, real-time code-level visibility allowing developers to easily identity top performance offenders and fix issues before they impact the business performance or customer satisfaction.
8.3
CX Score
CX Score
+85
Net Emotional Footprint
Net Emotional Footprint
84
Value Index
VALUE INDEX
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Radware's Application Performance Monitoring (APM) allows you to detect application performance issues – before your customer does. Application Performance Monitoring ensures Web application performance meets your customer's expectations and consistently delivers their business SLA.
8.2
CX Score
CX Score
+92
Net Emotional Footprint
Net Emotional Footprint
91
Value Index
VALUE INDEX
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The health of the infrastructure supporting your critical applications is essential to application delivery. If your infrastructure fails, your applications do too. To complicate matters, infrastructure itself is not static. It changes frequently, in terms of both configuration and topology.
7.2
CX Score
CX Score
+81
Net Emotional Footprint
Net Emotional Footprint
81
Value Index
VALUE INDEX
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