What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Zoom Reviews
Mohamed Zahid K.
- Role: Operations
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Zoomeauty!!
Likeliness to Recommend
What differentiates Zoom from other similar products?
User friendly, connects easily, simple features
What is your favorite aspect of this product?
The backgrounds
What do you dislike most about this product?
Nothing yet
What recommendations would you give to someone considering this product?
Anytime better than other products to organise and conduct meets
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mahesh K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Roman S.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
My ideal video conferencing software solution.
Likeliness to Recommend
What differentiates Zoom from other similar products?
A key allure of Zoom for me , is the integration it has with every single productivity application I use in the course of work. By integrating Zoom with third party software products, I am able to enrish my video conferencing experience while also connecting different software tools together.
What is your favorite aspect of this product?
Zoom is the most collaborative of every audio/video conference I have had experience with. Its collection of collaborative and whiteboarding features, enables I and my team members to work together from wherever we are.
What do you dislike most about this product?
Zoom has always had security lapses. Although Zoom has come up with provisions over the years like meeting lock , and the ability to remove meeting participants, as protectors for users against security breeches,, I still experience security lapses once in a while.
What recommendations would you give to someone considering this product?
Zoom simply gets the job done. Since my company moved from Bluejeans to Zoom a few years ago, because Bluejeans was closing down, it has been my best experience with any video conference tool.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features