What is Zoho Assist?
Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Assist?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Remote Control
Real User Monitoring
Remote Support
Augmented Reality Remote Assistance
Web & Desktop Conferencing
Intelligence Reports
Attended and Unattended Remote Access
Audit Management
Role-Based Access Controls
Discovery
Vendor Capability Ratings
Ease of Data Integration
Ease of IT Administration
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Zoho Assist Reviews
Aishwarya R.
- Role: Consultant
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Feb 2024
Cost-Effective and User-Friendly
Likeliness to Recommend
What differentiates Zoho Assist from other similar products?
Zoho Assist stands out for its user-friendly interface, affordable pricing, and seamless integration with other Zoho products, offering a comprehensive and efficient remote support and access solution.
What is your favorite aspect of this product?
My favorite aspect of Zoho Assist is its intuitive interface and seamless remote support capabilities, making it incredibly easy to connect with clients and solve issues efficiently.
What do you dislike most about this product?
While Zoho Assist offers robust remote support capabilities, its user interface can be less intuitive and somewhat cluttered, making navigation and feature utilization more challenging than necessary.
What recommendations would you give to someone considering this product?
Zoho Assist is a highly reliable and user-friendly remote support and access solution that significantly enhances productivity and troubleshooting processes, making it an excellent choice for businesses seeking efficient and secure remote assistance capabilities
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
ABDULMOID M.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Nov 2023
Easy to use and user friendly
Likeliness to Recommend
What differentiates Zoho Assist from other similar products?
Ease of use and Control of remote user/customer machine
What do you dislike most about this product?
I am satisfied
Pros
- Transparent
- Helps Innovate
- Continually Improving Product
- Reliable
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2023
Easy to use software, wor Windows, Mac and Ubuntu
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity