What is Whatfix?
Whatfix is a Digital Adoption Platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
2
Since last award
86 Plan to Renew
2
Since last award
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Whatfix?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Process Flows
Help Screens
Analytics and Reporting
Content Management
Content Creation
Contextual Guidance
Dashboard
Lightweight Automation
Vendor Capability Ratings
Vendor Support
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Whatfix Reviews
Rex M.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2021
Best Interactive Help Tool In Software Industry!
Likeliness to Recommend
What differentiates Whatfix from other similar products?
Best Interactive Help Tool In Software Industry! It is like having the highest quality interactive knowledge article and directs users to what they need to understand in the best hands on methods possible!
What is your favorite aspect of this product?
I have been in the Knowledge Management Industry for some time and this is the best option I have come across to provide for self help options for customers.
What do you dislike most about this product?
Sometimes, the selection can blink on and off and you can't get it to reset. But, for the most part, that rarely happens.
What recommendations would you give to someone considering this product?
If your business relies on providing self help options that will help provide a maximum benefit of customers having instructions at their fingertips without having to speak with a Support Representative, this is your solution!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing